The Fundamental of Sustainable Supplier- Customer Relation: Digital Audit in Quality Management

Purpose: The objective of this paper is to analyze the effectiveness and impact of internal and external audit processes through a case study approach. The analysis begins with an internal audit conducted using a digital survey and insights from an external advisory firm, followed by a second layer of scrutiny carried out by a certification body. This comprehensive evaluation aims to highlight the differences in methodologies, outcomes, and the overall implications for organizational performance and compliance. Through this exploration, the study seeks to provide valuable recommendations for optimizing audit practices in various organizational contexts. Design/Methodology/Approach: This study utilized a mixed-methods approach, integrating theoretical research, a digital survey, qualitative interviews with the management team, and thorough documentation analysis. An audit was conducted across all aspects of the business, including management, core operations, supporting and external processes. Representatives from the management board and process managers participated in the investigations. Following the internal audit, an external audit conducted by a certification body was successfully completed. Findings: The research underscores the transformative impact of digital surveys on internal audit processes within organization. By leveraging low-cost technology, organizations can enhance their audit practices, leading to more informed decision-making, identification of non-conformity, improved internal compliance, and fulfilment of ISO 9001 requirements. Practical Implications: The presented approach can be effectively utilized across various types of organizations during the audit process of quality management systems and internal audits of suppliers. By implementing this method, companies can streamline their auditing processes, ensuring consistency and thoroughness in evaluating compliance with established standards. Originality/Value: The paper emphasized the possibility of maintaining quality management standards by utilizing digital audit tools, which can serve as straightforward and effective solutions for organizations of all sizes—small, medium, and large. These tools provide a streamlined approach to conducting internal audits and supplier evaluations, ensuring compliance with established standards and facilitating continuous improvement. By integrating digital audit systems, organizations can enhance efficiency, reduce time and cost.