Focusing on Complaints Handling for Customer Satisfaction and Loyalty: The Case of Indonesian Public Banking
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Cited by:
- Dimas Maulana & Sudarso Kaderi Wiryono & Mustika Sufiati Purwanegara, 2019. "Investigating Consumer Preference in Banking Services: A Conjoint Analysis Study," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(3), pages 187-197.
- Mustaqim Adamrah & Yos Sunitiyoso, 2024. "Effect on New Loan Repayment Fine Clause on Bank Jaya Artha's Customer Satisfaction and Recommendation," Papers 2401.04605, arXiv.org.
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Keywords
Quality of bank service; handling customer complaints; customer satisfaction; customer loyalty; public sector banking.;All these keywords.
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