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The Effects of Total Quality Management Practices on Firm’s Performance

Author

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  • Philipp Kunz

Abstract

Purpose: This research paper investigated the effects of Total Quality Management practices on different performance measures across firms in the United States. Design/Methodology/Approach: The paper used a cross-sectional survey methodology, and the uniting of the sample was indicated as a plant level. The sample for the study was selected from the members of the United States' top 100 best employers' companies. Two hundred forty-two questionnaires were obtained from the respondents, which was about 56% response rate. Exploratory analysis and regression analysis were then performed in the data. Findings: The study found that different Total Quality Management practices significantly affect a firm's performance outcomes. Results also revealed a need for firms to improve the Total Quality Management practices' involvement, enhance their structure, and provide the necessary resources to the employees to improve service delivery. Practical Implications: The research results may be useful in economic practice to increase the effectiveness of productive employment and to improve service delivery. Originality/Value: The original contribution of the paper is the clear identification of the positive relationship between Total Quality Management and the analyzed performance measures based on a set of different statistical analysis.

Suggested Citation

  • Philipp Kunz, 2021. "The Effects of Total Quality Management Practices on Firm’s Performance," European Research Studies Journal, European Research Studies Journal, vol. 0(2 - Part ), pages 662-678.
    • Handle: RePEc:ers:journl:v:xxiv:y:2021:i:2-part1:p:662-678
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    More about this item

    Keywords

    Strategic management; operational management; total quality management; service delivery; employees.;
    All these keywords.

    JEL classification:

    • C46 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods: Special Topics - - - Specific Distributions
    • D24 - Microeconomics - - Production and Organizations - - - Production; Cost; Capital; Capital, Total Factor, and Multifactor Productivity; Capacity
    • L25 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Firm Performance
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management

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