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Evaluation of E-Banking Dimensions by Greek Customers

Author

Listed:
  • Efstathios Dimitriadis
  • Αthanasios Mandilas
  • Dimitrios Maditinos

Abstract

The use of electronic banking is increased rapidly worldwide. However, the percentage of Greek e-banking users, even if it has increased, is still very low. The adoption of e-banking depends on some factors which are connected with the services that the banks offer and the satisfaction from these factors influences, the overall satisfaction. The aim of this study was the exploration of the perception of Greek e-banking users about the factors affecting the satisfaction from the use of e-banking and moreover the influence of their experiences in the perception’s formation. In order to achieve the aims of this study a research was realized, using a structured questionnaire, in 354 users of e-banking. The results show that Greek customers are quite satisfied from the e-banking dimensions and moreover the dimensions that mostly affect the overall satisfaction are “trust†and “convenience/ usefulness†.

Suggested Citation

  • Efstathios Dimitriadis & Αthanasios Mandilas & Dimitrios Maditinos, 2013. "Evaluation of E-Banking Dimensions by Greek Customers," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(1), pages 15-32.
    • Handle: RePEc:ers:ijebaa:v:i:y:2013:i:1:p:15-32
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    References listed on IDEAS

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    More about this item

    Keywords

    E-Banking; Greek customers’ behavior; services’ evaluation; familiarity;
    All these keywords.

    JEL classification:

    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages

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