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Process improvement through performance measurement: the balanced scorecard methodology

Author

Listed:
  • Dilanthi Amaratunga
  • David Baldry
  • Marjan Sarshar

Abstract

Keywords: Performance measurement, Organizational theory, Process efficiency, Organizational performance

Suggested Citation

  • Dilanthi Amaratunga & David Baldry & Marjan Sarshar, 2001. "Process improvement through performance measurement: the balanced scorecard methodology," Work Study, Emerald Group Publishing Limited, vol. 50(5), pages 179-189, September.
    • Handle: RePEc:eme:wsppss:eum0000000005677
    DOI: 10.1108/EUM0000000005677
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    Cited by:

    1. Dusan Repík & Pavel Foltin, 2023. "Analysis Of Problems Of The Performance Management Of Humanitarian Supply Chains," Business Logistics in Modern Management, Josip Juraj Strossmayer University of Osijek, Faculty of Economics, Croatia, vol. 23, pages 217-238.

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