IDEAS home Printed from https://ideas.repec.org/a/eme/ijppmp/v64y2015i5p723-735.html
   My bibliography  Save this article

The ten commandments of quality: a performance perspective

Author

Listed:
  • Jiju Antony

Abstract

Purpose - – The purpose of this paper is to provide quality professionals of tomorrow with ten commandments of quality. Design/methodology/approach - – The ten commandments are based on the 20 years experience of the author as an academic, researcher, consultant and a practitioner in the field of quality management (QM). Findings - – The ten commandments of quality in my perspective include: leadership for quality, customer advocacy, emphasis on teaching applied statistical methods to quality professionals, creating a culture of continuous improvement or incremental innovation, employee empowerment, ownership and engagement, training and education for quality, extending quality into supply chain, quality and environment, learning organization and sustaining issues of quality. Research limitations/implications - – The key features outlined in this viewpoint paper is based on a single perspective. However, the author is currently pursuing a study looking into the viewpoints of ten QM experts around the globe. Originality/value - – The paper provides an excellent resource for many researchers and practitioners in the field of QM who can use the key features expressed in the paper as a guide for achieving and sustaining quality in their businesses.

Suggested Citation

  • Jiju Antony, 2015. "The ten commandments of quality: a performance perspective," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 64(5), pages 723-735, June.
    • Handle: RePEc:eme:ijppmp:v:64:y:2015:i:5:p:723-735
    DOI: 10.1108/IJPPM-10-2014-0167
    as

    Download full text from publisher

    File URL: https://www.emerald.com/insight/content/doi/10.1108/IJPPM-10-2014-0167/full/html?utm_source=repec&utm_medium=feed&utm_campaign=repec
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://www.emerald.com/insight/content/doi/10.1108/IJPPM-10-2014-0167/full/pdf?utm_source=repec&utm_medium=feed&utm_campaign=repec
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://libkey.io/10.1108/IJPPM-10-2014-0167?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Mohammad Fakhrulnizam Mohammad & Rusli Abdullah & Marzanah A. Jabar & Rozi Nor Haizan & Nor Aida Abdul Rahman, 2018. "Towards The Integration Of Quality Management System And Knowledge Management System In Higher Education Institution: Development Of Q-Edge Kms Model," Acta Informatica Malaysia (AIM), Zibeline International Publishing, vol. 2(2), pages 4-9, February.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eme:ijppmp:v:64:y:2015:i:5:p:723-735. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Emerald Support (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.