IDEAS home Printed from https://ideas.repec.org/a/eme/ijppmp/v63y2014i1p103-126.html
   My bibliography  Save this article

Adoption of Six Sigma DMAIC to reduce cost of poor quality

Author

Listed:
  • Anupama Prashar

Abstract

Purpose - – The purpose of this paper is to demonstrate the systematic application of Six Sigma tools for identification and reduction of cost of poor quality (COPQ). The study examines one of the chronic problems of failure of cooling fan assembly at repair division of a company dealing in helicopter components. Design/methodology/approach - – The case adopted Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) methodology to achieve the goal of reduction in COPQ. Findings - – After completing the Define, Measure and Analyze phase, it was found that use of extreme tolerances and cross-fitment of bearings are the root cause of cooling fan assembly failure. The major recommendations made during the Improve phase were to design a bearing matching software for improving the cross-fitment of bearings and to procure a hydraulic jig with electronic jig instead of manual jig. The value of implementing these recommended solutions equate to a saving of INR 34 lacs per annum. Since it was a chronic problem, the company expects this to be a recurring saving. Originality/value - – This specific case exhibits the successful application of Six Sigma DMAIC methodology in repair and maintenance for driving down the cost of failure and improved processes.

Suggested Citation

  • Anupama Prashar, 2014. "Adoption of Six Sigma DMAIC to reduce cost of poor quality," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 63(1), pages 103-126, January.
    • Handle: RePEc:eme:ijppmp:v:63:y:2014:i:1:p:103-126
    DOI: 10.1108/IJPPM-01-2013-0018
    as

    Download full text from publisher

    File URL: https://www.emerald.com/insight/content/doi/10.1108/IJPPM-01-2013-0018/full/html?utm_source=repec&utm_medium=feed&utm_campaign=repec
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://www.emerald.com/insight/content/doi/10.1108/IJPPM-01-2013-0018/full/pdf?utm_source=repec&utm_medium=feed&utm_campaign=repec
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://libkey.io/10.1108/IJPPM-01-2013-0018?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Song Xu & Reena Nupur & Devika Kannan & Rashi Sharma & Pallavi Sharma & Sushil Kumar & P. C. Jha & Chunguang Bai, 2023. "An integrated fuzzy MCDM approach for manufacturing process improvement in MSMEs," Annals of Operations Research, Springer, vol. 322(2), pages 1037-1073, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eme:ijppmp:v:63:y:2014:i:1:p:103-126. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Emerald Support (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.