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Continuous improvement: critical factors in Brazilian industrial companies

Author

Listed:
  • Pedro C. Oprime
  • Glauco Henrique de Sousa Mendes
  • Márcio Lopes Pimenta

Abstract

Purpose - The objective of this article is to identify and analyze critical factors in the development of continuous improvement (CI) activities in Brazilian companies. Design/methodology/approach - A conceptual model of the relationship between practices and results was tested to identify the critical factors using a survey conducted in 46 industrial companies. Non‐parametric tests were used to test some hypotheses developed based on the literature. Findings - The results indicate the importance of staff training in problem solution tools, incentives for suggestions, face‐to‐face communication and regular shop floor visits such as critical factors for the success of continuous improvement activities (CI). Operational practices of CI contribute to company performance in relation to improvements in productivity, quality, lead time, cost, customer satisfaction and development of employees’ skills to solve problems. Research limitations/implications - Although the detected constructs are fairly accurate, they are still subject to improvements and new dimensions can be incorporated to them. Practical implication - These critical factors are related to actions that encourage employees to participate in CI activities and incentive mechanisms to be able to apply identification techniques and tools successfully, as well as find solution to problems. Originality/value - The results of this work provide a thorough understanding of the success drivers when conducting CI activities.

Suggested Citation

  • Pedro C. Oprime & Glauco Henrique de Sousa Mendes & Márcio Lopes Pimenta, 2012. "Continuous improvement: critical factors in Brazilian industrial companies," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 61(1), pages 69-92, January.
    • Handle: RePEc:eme:ijppmp:v:61:y:2012:i:1:p:69-92
    DOI: 10.1108/17410401211187516
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    Citations

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    Cited by:

    1. Nha Nguyen & Gaston LeBlanc, 2021. "The Impact of Service Employees and Servicescape on Customers’ Perception of Quality Improvement Efforts," Athens Journal of Business & Economics, Athens Institute for Education and Research (ATINER), vol. 7(2), pages 123-144, April.
    2. Nha Nguyen & Gaston LeBlanc, 2018. "The Combined Effects of Service Offering and Service Employees on the Perceived Corporate Reputation," Athens Journal of Business & Economics, Athens Institute for Education and Research (ATINER), vol. 4(2), pages 129-146, April.

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