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Measuring university performance using a knowledge‐based balanced scorecard

Author

Listed:
  • Abouzar Zangoueinezhad
  • Asghar Moshabaki

Abstract

Purpose - The application of fuzzy multiple attribute decision making (FMADM) approach in evaluation of organizations has grown recently, and it is combined with knowledge‐based university evaluation parameters in this study. The paper seeks to propose a FMADM approach for measuring university performance on the four knowledge‐based perspectives of a balanced scorecard. Design/methodology/approach - The approach first summarizes the evaluation indexes extracted from the university performance literature. Then, the relative weights of the chosen evaluation indexes are calculated using the fuzzy analytic hierarchy process (FAHP). The fuzzy sets theory was adapted to university performance analysis. Findings - The results reveal the critical aspects of the evaluation criteria as well as the gaps to improve university performance in order to achieve the aspired/desired level. Research limitations/implications - The paper reveals the key issues in the existing performance evaluation method, especially in the university context. Practical implications - This research analyses the performance of a university based on the knowledge‐based indexes in the four BSC perspectives, using a FME‐MADM approach. It considers specific knowledge‐based metrics for each perspective. Originality/value - Although implementation of the performance measures in universities are now widespread, there is no considerable literature that sufficiently addresses the various issues faced by organizations during university implementation. The paper proposes application of the balanced knowledge‐based scorecard to universities aiming at evaluating performance annually.

Suggested Citation

  • Abouzar Zangoueinezhad & Asghar Moshabaki, 2011. "Measuring university performance using a knowledge‐based balanced scorecard," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 60(8), pages 824-843, November.
  • Handle: RePEc:eme:ijppmp:v:60:y:2011:i:8:p:824-843
    DOI: 10.1108/17410401111182215
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    Citations

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    Cited by:

    1. Guerrero, Maribel & Heaton, Sohvi & Urbano, David, 2021. "Building universities’ intrapreneurial capabilities in the digital era: The role and impacts of Massive Open Online Courses (MOOCs)," Technovation, Elsevier, vol. 99(C).
    2. Orfa Posada-Arias & Jesenia Avendaño-Ramírez & Jose Arias-Pérez, 2018. "Intellectual Capital Management and University Research Group Performance: Mediating Effects of Machiavellianism and Organisational Narcissism," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 17(04), pages 1-23, December.
    3. Ruxandra CIULU & Olesia MIHAI, 2012. "The Role Of Strategy In Achieving Performance And International Recognition – The Case Of Romanian Advanced Research Universities," Review of Economic and Business Studies, Alexandru Ioan Cuza University, Faculty of Economics and Business Administration, issue 9, pages 137-157, June.
    4. Nguyen Ngoc-Tan & Aleš Gregar, 2019. "Knowledge Management and Its Impacts on Organisational Performance: An Empirical Research in Public Higher Education Institutions of Vietnam," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 18(02), pages 1-29, June.
    5. Chatterji, Niti & Kiran, Ravi, 2017. "Role of human and relational capital of universities as underpinnings of a knowledge economy: A structural modelling perspective from north Indian universities," International Journal of Educational Development, Elsevier, vol. 56(C), pages 52-61.
    6. Rita Lamboglia & Daniela Mancini & Francesco Paolone, 2018. "A Roadmap for Performance Measurement in Smarter Universities," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2018(2 Suppl.), pages 113-133.

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