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Alignment of inter‐agency supply chains to enhance public sector performance management

Author

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  • Guy Callender

Abstract

Purpose - This paper seeks to explore sources of political and administrative challenges which arise from an absence of alignment of supply chains linking the activities of public agencies. Design/methodology/approach - The performance measurement challenges created by an apparent absence of alignment within public sector supply chains are explored from a conceptual perspective, through the supply chain and public sector performance management literature. A case study is provided to highlight the practical and organizational challenges facing politicians, policy makers and public sector managers when they seek to demonstrate to their stakeholders, including the general community, the performance efficiency of their agencies. Findings - There is an absence of research and debate concerning the alignment of inter‐agency supply chains and the potential this creates for delivery performance failure that disadvantages stakeholders. Research limitations/implications - While this is a conceptual paper, the existence of recurring supply chain problems between agencies, as illustrated by the case study, provides practical conclusions of use to practitioners and policy makers. Originality/value - The paper revisits earlier literature on performance measurement in the public sector and applies this to a supply chain situation to explore problems in measuring and managing inter‐organizational supply chains which exist not only between public agencies but also between private sector organisations undertaking outsourced contracts on behalf of government.

Suggested Citation

  • Guy Callender, 2011. "Alignment of inter‐agency supply chains to enhance public sector performance management," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 60(1), pages 9-23, January.
  • Handle: RePEc:eme:ijppmp:v:60:y:2011:i:1:p:9-23
    DOI: 10.1108/17410401111094286
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    Citations

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    Cited by:

    1. Tuomas Korhonen & Virpi Sillanpää & Aki Jääskeläinen, 2023. "Anchor practices that guide horizontal performance measurement: an interventionist case study of the financial aspect of new technology implementation in healthcare," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 27(3), pages 787-816, September.
    2. Katarzyna Sienkiewicz-Małyjurek & Maciej Szymczak, 2024. "Understanding public service supply chain management: a systematic literature review," Management Review Quarterly, Springer, vol. 74(3), pages 1879-1943, September.

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