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The role of performance measurement systems to support quality improvement initiatives at supply chain level

Author

Listed:
  • Luca Cagnazzo
  • Paolo Taticchi
  • Alessandro Brun

Abstract

Purpose - The purpose of this paper is to discuss which are the most important critical success factors (CSFs) to be attained for determining whether a group of companies in a supply chain (SC) is prepared to undergo a qualitative improvement initiative (QII). By answering four critical research questions, the paper focuses on the role of performance measurement systems (PMSs) as a CSF to support QII and discusses which PMS is more appropriate for the different SC context existing in the new economy. Design/methodology/approach - The methodology adopted in this research relies on different approaches. In order to evaluate the readiness of a company in the SC to start a QII, the authors propose a checklist of CSFs defined through a literature review. Further, to evaluate the impact of PMSs to support QII at the SC level, the authors review PMS literature and discuss the characteristics of the various PMS available. Last, in order to select the best PMS to support the QII of companies belonging to different SC, the authors propose a classification matrix based on the SC characteristics. Findings - The main findings of this research is the understanding of the PMS role in supporting QII at SC level. Research limitations/implications - The research presented in this paper needs to be validated through the use of case studies, in order to optimize the methodology proposed. Practical implications - This paper offers to academics, managers and practitioners a structured methodology to select the right PMS to support QII in specific SC contexts. Originality/value - Few researches are available exploring the correlation between PMS and QII, especially in particular collaborative environments such as SCs. As a consequence, the methodology and findings of this paper add value to the existing body of knowledge and offer good insights for addressing future research.

Suggested Citation

  • Luca Cagnazzo & Paolo Taticchi & Alessandro Brun, 2010. "The role of performance measurement systems to support quality improvement initiatives at supply chain level," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 59(2), pages 163-185, January.
  • Handle: RePEc:eme:ijppmp:v:59:y:2010:i:2:p:163-185
    DOI: 10.1108/17410401011014249
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    Citations

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    Cited by:

    1. Roshayati Abdul Hamid Author_Email:, 2011. "Factors Influencing The Success Of Lean Services Implementation: Conceptual Framework," 2nd International Conference on Business and Economic Research (2nd ICBER 2011) Proceeding 2011-272, Conference Master Resources.
    2. Rajesh K. Singh & Hari Om Sharma & Suresh K. Garg, 2016. "Study on Supply Chain Issues in an Auto Component Manufacturing Organization: Case Study," Global Business Review, International Management Institute, vol. 17(5), pages 1196-1210, October.
    3. Azevedo, Susana G. & Carvalho, Helena & Cruz Machado, V., 2011. "The influence of green practices on supply chain performance: A case study approach," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 47(6), pages 850-871.

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