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Process performance measurement in manufacturing organizations

Author

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  • Jaroslav Nenadál

Abstract

Purpose - The purpose of this paper is to examine the weaknesses which result in the concept of process performance measurement being ineffectively translated into effective measurement and action regimes. Design/methodology/approach - In spite of the fact that process performance measurement is an obligatory requirement included in chapter 8 of the ISO 9001 standard, there are still a number of problems and weaknesses related to such measurement. The paper discusses these and some lessons learned from the author's personal experience (gained from auditing and self‐assessment projects). Findings - The paper highlights common weaknesses in implementing measurement regimes to monitor and control core processes. Practical implications - The paper suggests areas and issues that organisations might consider to improve the way in which they adopt and exploit process performance measurement. Originality/value - The paper summarises the current state of practical process performance measurement with its attendant weaknesses.

Suggested Citation

  • Jaroslav Nenadál, 2008. "Process performance measurement in manufacturing organizations," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 57(6), pages 460-467, July.
    • Handle: RePEc:eme:ijppmp:v:57:y:2008:i:6:p:460-467
    DOI: 10.1108/17410400810893392
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    Cited by:

    1. Pinheiro de Lima, Edson & Gouvea da Costa, Sergio E. & Angelis, Jannis Jan & Munik, Juliano, 2013. "Performance measurement systems: A consensual analysis of their roles," International Journal of Production Economics, Elsevier, vol. 146(2), pages 524-542.

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