IDEAS home Printed from https://ideas.repec.org/a/eme/ijppmp/17410400510584910.html
   My bibliography  Save this article

Using job support tools to increase workgroup performance

Author

Listed:
  • Colin Coulson‐Thomas

Abstract

Purpose - To assess and share the experiences of users of a new generation of practical and knowledge‐based job support tools. Design/methodology/approach - To illustrate distinguishing features of job support tools and the use of multi‐media capabilities with examples of sales support tools. Findings - The tools mentioned and other similar tools examined by the underpinning research programme have had a very significant and beneficial impact on performance. Practical implications - Job support tools can make it easier for important work groups to undertake complex tasks. The essence of the greater success of superstar performers can be captured and shared by means of support tools that can be constructed to encourage adoption, build understanding with each use and change behaviours with benefits for both people and organisations. Originality/value - Shares the experiences of early adopters and draws practical lessons from them.

Suggested Citation

  • Colin Coulson‐Thomas, 2005. "Using job support tools to increase workgroup performance," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 54(3), pages 206-211, April.
    • Handle: RePEc:eme:ijppmp:17410400510584910
    DOI: 10.1108/17410400510584910
    as

    Download full text from publisher

    File URL: https://www.emerald.com/insight/content/doi/10.1108/17410400510584910/full/html?utm_source=repec&utm_medium=feed&utm_campaign=repec
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://www.emerald.com/insight/content/doi/10.1108/17410400510584910/full/pdf?utm_source=repec&utm_medium=feed&utm_campaign=repec
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://libkey.io/10.1108/17410400510584910?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eme:ijppmp:17410400510584910. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Emerald Support (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.