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The mediating roles of psychological safety and employee voice on the relationship between conflict management styles and organizational identification

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  • Hakan Erkutlu
  • Jamel Chafra

Abstract

Purpose - – The purpose of this paper is to examine the relationships between conflict management styles (CMS) used by leaders and organizational identification of their followers as well as to test the mediating effects of psychological safety and employee voice on that relationship. Design/methodology/approach - – Data were collected on site from 1,023 employees in 13 multinational companies in Turkey. The mediating roles of psychological safety and employee voice on the CMS and organizational identification relationship were tested using ordinary least squares regression analyses. Findings - – The results show that cooperative CMS is positively and significantly correlated with organizational identification. In addition, the results of the hierarchical multiple regression analyses support the mediating effects of psychological safety and employee voice with regard to the relationship between CMS and organizational identification. Practical implications - – Given that cooperative CMS are associated with valued organizational outcomes such as higher employees’ commitment, trust and satisfaction in leaders and citizenship behaviors, organizational efforts to foster cooperative CMS should prove fruitful. Moreover, focussing on efforts to improve leader-follower relationship and to create a trust-based work environment could increase the likelihood that CMS will increase level of employees’ identification with their organizations. Originality/value - – The value of this study is its original contribution to the research literature, as no previous studies, which incorporated CMS, organizational identification, and psychological safety and voice behavior as mediating variables were found during the exhaustive literature review.

Suggested Citation

  • Hakan Erkutlu & Jamel Chafra, 2015. "The mediating roles of psychological safety and employee voice on the relationship between conflict management styles and organizational identification," American Journal of Business, Emerald Group Publishing Limited, vol. 30(1), pages 72-91, April.
    • Handle: RePEc:eme:ajbpps:v:30:y:2015:i:1:p:72-91
    DOI: 10.1108/AJB-06-2013-0040
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    Citations

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    Cited by:

    1. Elbaz, Ahmed Mohamed & Haddoud, Mohamed Yacine & Onjewu, Adah-Kole Emmanuel & Abdelhamied, Hany Hosny Sayed, 2019. "Grievance handling in Egyptian hotels and travel agencies," Annals of Tourism Research, Elsevier, vol. 76(C), pages 214-225.
    2. Yuyan Zheng & Les Graham & Jiing-Lih Farh & Xu Huang, 2021. "The Impact of Authoritarian Leadership on Ethical Voice: A Moderated Mediation Model of Felt Uncertainty and Leader Benevolence," Journal of Business Ethics, Springer, vol. 170(1), pages 133-146, April.
    3. Anum Naz & Danish Ahmed Siddiqui, 2021. "Ethical Leadership and Deviant Workplace Behaviour: The Role Ethical Reasoning, LMX, Distributive Justice, and Psychological Safety and Attachment in a Moderated Mediation Framework," Global Journal of Educational Studies, Macrothink Institute, vol. 7(2), pages 1-27, December.

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