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A longitudinal examination of HRM in a human resources offshoring (HRO) organization operating from India

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  • Pereira, Vijay
  • Anderson, Valerie

Abstract

Human resources offshoring (HRO) forms a significant part of the Indian business process offshoring (BPO) market. This paper assesses HRM in the emergent HRO sector. Longitudinal case-study research enables an in-depth examination of the development of HRM practices in an HRO organization where offshored HR services are delivered from two different cities in India. The paper highlights the development of HR activities focused on extrinsic incentives, rewards and penalties to influence employee behaviour. These practices are mediated by indigenous traditions, the nature of the service offering; management style and an aspiration to ‘role model’ systematic HR practices.

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  • Pereira, Vijay & Anderson, Valerie, 2012. "A longitudinal examination of HRM in a human resources offshoring (HRO) organization operating from India," Journal of World Business, Elsevier, vol. 47(2), pages 223-231.
    • Handle: RePEc:eee:worbus:v:47:y:2012:i:2:p:223-231
    DOI: 10.1016/j.jwb.2011.04.009
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    Cited by:

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    2. Niccolò Pisani & Joan Enric Ricart, 2016. "Offshoring of Services: A Review of the Literature and Organizing Framework," Management International Review, Springer, vol. 56(3), pages 385-424, June.
    3. Manning, Stephan, 2014. "Mitigate, tolerate or relocate? Offshoring challenges, strategic imperatives and resource constraints," Journal of World Business, Elsevier, vol. 49(4), pages 522-535.
    4. Mette Zølner, 2014. "Voices on HRM Practices: Employee Interpretations at the Subsidiary of a Danish MNC in Bangalore," International Journal of Business and Social Research, MIR Center for Socio-Economic Research, vol. 4(11), pages 43-59, November.
    5. Patel, Charmi & Budhwar, Pawan & Witzemann, Alissa & Katou, Anastasia, 2019. "HR outsourcing: The impact on HR's strategic role and remaining in-house HR function," Journal of Business Research, Elsevier, vol. 103(C), pages 397-406.
    6. Pereira, Vijay & Budhwar, Pawan & Temouri, Yama & Malik, Ashish & Tarba, Shlomo, 2021. "Investigating Investments in agility strategies in overcoming the global financial crisis - The case of Indian IT/BPO offshoring firms," Journal of International Management, Elsevier, vol. 27(1).
    7. Mukherjee, Debmalya & Lahiri, Somnath & Ash, Steven R. & Gaur, Ajai S., 2019. "Search motives, local embeddedness, and knowledge outcomes in offshoring," Journal of Business Research, Elsevier, vol. 103(C), pages 365-375.
    8. Hoorani, Bareerah Hafeez & Plakoyiannaki, Emmanuella & Gibbert, Michael, 2023. "Understanding time in qualitative international business research: Towards four styles of temporal theorizing," Journal of World Business, Elsevier, vol. 58(1).
    9. Rodgers, Peter & Khan, Zaheer & Tarba, Shlomo & Nurgabdeshov, Assylbek & Ahammad, Mohammad F., 2019. "Exploring the determinants of location choice decisions of offshored R&D projects," Journal of Business Research, Elsevier, vol. 103(C), pages 472-483.
    10. Mette Zølner, 2014. "Voices on HRM Practices: Employee Interpretations at the Subsidiary of a Danish MNC in Bangalore," International Journal of Business and Social Research, LAR Center Press, vol. 4(11), pages 43-59, November.
    11. Welch, Catherine & Piekkari, Rebecca, 2017. "How should we (not) judge the ‘quality’ of qualitative research? A re-assessment of current evaluative criteria in International Business," Journal of World Business, Elsevier, vol. 52(5), pages 714-725.

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