You (expect to) get what you pay for: A system approach to delay, fare, and complaints
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References listed on IDEAS
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- Rothbauer, Julia & Sieg, Gernot, 2010. "Quality standards for passenger trains: Political majorities and environmental costs," Economics Department Working Paper Series 8, Technische Universität Braunschweig, Economics Department.
- Sternberg, Alice & Carvalho, Diego & Murta, Leonardo & Soares, Jorge & Ogasawara, Eduardo, 2016. "An analysis of Brazilian flight delays based on frequent patterns," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 95(C), pages 282-298.
- Seo, Kwanglim & Moon, Joonho & Lee, Seoki, 2015. "Synergy of corporate social responsibility and service quality for airlines: The moderating role of carrier type," Journal of Air Transport Management, Elsevier, vol. 47(C), pages 126-134.
- Wittman, Michael D., 2014. "Are low-cost carrier passengers less likely to complain about service quality?," Journal of Air Transport Management, Elsevier, vol. 35(C), pages 64-71.
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Keywords
Air transportation Delays Air fare Complaints Passengers' bill of rights;Statistics
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