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Internet telephony: Costs, pricing, and policy

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  • McKnight, Lee W
  • Leida, Brett

Abstract

This article analyzes Internet Service Provider costs and regulatory and policy issues raised by Internet telephony. Transport and non-technical items such as customer service, sales and marketing, represent a substantial portion of an ISP's costs with Internet telephony. Pricing models and yield management techniques supporting Internet voice services might be employed for other Internet differentiated services as well. An integrated regulatory framework will be required, because of convergence, to formulate policies for multimedia services. We conclude that governments should develop appropriate policies without introducing economic and technical distortions into the nascent Internet telephony market.

Suggested Citation

  • McKnight, Lee W & Leida, Brett, 1998. "Internet telephony: Costs, pricing, and policy," Telecommunications Policy, Elsevier, vol. 22(7), pages 555-569, August.
    • Handle: RePEc:eee:telpol:v:22:y:1998:i:7:p:555-569
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    Cited by:

    1. Yogesh K. Dwivedi & Anastasia Papazafeiropoulou & Willem-Paul Brinkman & Banita Lal, 2010. "Examining the influence of service quality and secondary influence on the behavioural intention to change internet service provider," Information Systems Frontiers, Springer, vol. 12(2), pages 207-217, April.

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