IDEAS home Printed from https://ideas.repec.org/a/eee/teinso/v74y2023ics0160791x23001057.html
   My bibliography  Save this article

Leading the challenges of implementing new technologies in organizations

Author

Listed:
  • Haber, Liat
  • Carmeli, Abraham

Abstract

Organizations in general and small- and medium-sized enterprises (SMEs) in particular acquire new technology innovation (NTI) to bolster their competitiveness, but they often find that the outcomes of efforts to effectively implement them are disappointing. This raises the question—how organizations can improve the NTI process and particularly how senior leaders influence it. By employing a qualitative methodology—sourcing and analyzing data derived from 28 in-depth interviews with internal and external sources (CEOs, implementation managers, and professional technology integrators)—we delineate the ways whereby organizations and their leaders can facilitate the NTI process. Our research reveals the main hurdles of the NTI process in SMEs and the role of senior leadership in harnessing the employees to engage in a complex and challenging process, creating conditions to overcome technology-related and non-technology-related hurdles to more fully realize the potential of the acquired new technology. In so doing, we contribute to the literature of technology management and innovation by enhancing our understanding about the leadership influences on the NTI process.

Suggested Citation

  • Haber, Liat & Carmeli, Abraham, 2023. "Leading the challenges of implementing new technologies in organizations," Technology in Society, Elsevier, vol. 74(C).
    • Handle: RePEc:eee:teinso:v:74:y:2023:i:c:s0160791x23001057
    DOI: 10.1016/j.techsoc.2023.102300
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0160791X23001057
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.techsoc.2023.102300?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Oguntegbe, Kunle Francis & Di Paola, Nadia & Vona, Roberto, 2022. "Behavioural antecedents to blockchain implementation in agrifood supply chain management: A thematic analysis," Technology in Society, Elsevier, vol. 68(C).
    2. Setyowati, Milla Sepliana & Utami, Niken Desila & Saragih, Arfah Habib & Hendrawan, Adang, 2023. "Strategic factors in implementing blockchain technology in Indonesia's value-added tax system," Technology in Society, Elsevier, vol. 72(C).
    3. Amadi-Echendu, J.E. & de Wit, F.C.P., 2015. "Technology adoption: A study on post-implementation perceptions and acceptance of computerised maintenance management systems," Technology in Society, Elsevier, vol. 43(C), pages 209-218.
    4. Leonard-Barton, Dorothy, 1988. "Implementation as mutual adaptation of technology and organization," Research Policy, Elsevier, vol. 17(5), pages 251-267, October.
    5. Dorothy Leonard-Barton & Isabelle Deschamps, 1988. "Managerial Influence in the Implementation of New Technology," Management Science, INFORMS, vol. 34(10), pages 1252-1265, October.
    6. Dennis A. Gioia & Kumar Chittipeddi, 1991. "Sensemaking and sensegiving in strategic change initiation," Strategic Management Journal, Wiley Blackwell, vol. 12(6), pages 433-448, September.
    7. E. Burton Swanson, 1994. "Information Systems Innovation Among Organizations," Management Science, INFORMS, vol. 40(9), pages 1069-1092, September.
    8. Wang, Qiuchen & Liu, Hongyi & Ore, Fredrik & Wang, Lihui & Hauge, Jannicke Baalsrud & Meijer, Sebastiaan, 2023. "Multi-actor perspectives on human robotic collaboration implementation in the heavy automotive manufacturing industry - A Swedish case study," Technology in Society, Elsevier, vol. 72(C).
    9. Yan Ling & Zeki Simsek & Michael Lubatkin & John F. Veiga, 2008. "The impact of transformational CEOs on the performance of small- to medium-sized firms : Does organizational context matter?," Post-Print hal-02312589, HAL.
    10. Swamidass, Paul M., 2003. "Modeling the adoption rates of manufacturing technology innovations by small US manufacturers: a longitudinal investigation," Research Policy, Elsevier, vol. 32(3), pages 351-366, March.
    11. Plaza, Malgorzata & Ngwenyama, Ojelanki K. & Rohlf, Katrin, 2010. "A comparative analysis of learning curves: Implications for new technology implementation management," European Journal of Operational Research, Elsevier, vol. 200(2), pages 518-528, January.
    12. Lin, Hsiu-Fen, 2022. "IT resources and quality attributes: The impact on electronic green supply chain management implementation and performance," Technology in Society, Elsevier, vol. 68(C).
    13. Nnaji, Chukwuma & Awolusi, Ibukun, 2021. "Critical success factors influencing wearable sensing device implementation in AEC industry," Technology in Society, Elsevier, vol. 66(C).
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Coccia, Mario, 2023. "New Perspectives in Innovation Failure Analysis: A taxonomy of general errors and strategic management for reducing risks," Technology in Society, Elsevier, vol. 75(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Abhay Nath Mishra & Ritu Agarwal, 2010. "Technological Frames, Organizational Capabilities, and IT Use: An Empirical Investigation of Electronic Procurement," Information Systems Research, INFORMS, vol. 21(2), pages 249-270, June.
    2. Sharath Sasidharan & Radhika Santhanam & Daniel J. Brass & Vallabh Sambamurthy, 2012. "The Effects of Social Network Structure on Enterprise Systems Success: A Longitudinal Multilevel Analysis," Information Systems Research, INFORMS, vol. 23(3-part-1), pages 658-678, September.
    3. Orlikowski, Wanda J. (Wanda Janina)., 2003. "Radical and incremental innovations in systems development : an empirical investigation of case tools," Working papers no. 221, Massachusetts Institute of Technology (MIT), Sloan School of Management.
    4. Gomez, Jaime & Vargas, Pilar, 2009. "The effect of financial constraints, absorptive capacity and complementarities on the adoption of multiple process technologies," Research Policy, Elsevier, vol. 38(1), pages 106-119, February.
    5. Russell L. Purvis & V. Sambamurthy & Robert W. Zmud, 2001. "The Assimilation of Knowledge Platforms in Organizations: An Empirical Investigation," Organization Science, INFORMS, vol. 12(2), pages 117-135, April.
    6. Chris Forman, 2005. "The Corporate Digital Divide: Determinants of Internet Adoption," Management Science, INFORMS, vol. 51(4), pages 641-654, April.
    7. Alexy, Oliver & Henkel, Joachim & Wallin, Martin W., 2013. "From closed to open: Job role changes, individual predispositions, and the adoption of commercial open source software development," Research Policy, Elsevier, vol. 42(8), pages 1325-1340.
    8. repec:dau:papers:123456789/8266 is not listed on IDEAS
    9. Jeffrey Cummings, 2003. "Knowledge Sharing : A Review of the Literature," World Bank Publications - Books, The World Bank Group, number 19060.
    10. Robert G. Fichman, 2004. "Real Options and IT Platform Adoption: Implications for Theory and Practice," Information Systems Research, INFORMS, vol. 15(2), pages 132-154, June.
    11. Magnus Schückes & Tobias Gutmann, 2021. "Why do startups pursue initial coin offerings (ICOs)? The role of economic drivers and social identity on funding choice," Small Business Economics, Springer, vol. 57(2), pages 1027-1052, August.
    12. Venugopal Gopalakrishna-Remani & Robert Paul Jones & Kerri M. Camp, 2019. "Levels of EMR Adoption in U.S. Hospitals: An Empirical Examination of Absorptive Capacity, Institutional Pressures, Top Management Beliefs, and Participation," Information Systems Frontiers, Springer, vol. 21(6), pages 1325-1344, December.
    13. Elbanna, Amany & Newman, Mike, 2022. "The bright side and the dark side of top management support in Digital Transformaion –A hermeneutical reading," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
    14. Ryan Mullins & Raj Agnihotri, 2022. "Digital selling: organizational and managerial influences for frontline readiness and effectiveness," Journal of the Academy of Marketing Science, Springer, vol. 50(4), pages 800-821, July.
    15. Matt Grimes, 2010. "Strategic Sensemaking within Funding Relationships: The Effects of Performance Measurement on Organizational Identity in the Social Sector," Entrepreneurship Theory and Practice, , vol. 34(4), pages 763-783, July.
    16. Julia VINCENT PONROY & Patrick LÊ & Camille PRADIES, 2019. "In a Family Way? A Model of Family Firm Identity Maintenance by Non-Family Members," Working Papers 2019-015, Department of Research, Ipag Business School.
    17. Forman, Chris & van Zeebroeck, Nicolas, 2019. "Digital technology adoption and knowledge flows within firms: Can the Internet overcome geographic and technological distance?," Research Policy, Elsevier, vol. 48(8), pages 1-1.
    18. Gavin M Schwarz & Karin Sanders & Dave Bouckenooghe, 2020. "In the driving seat: Executive’s perceived control over environment," Australian Journal of Management, Australian School of Business, vol. 45(2), pages 317-342, May.
    19. Sirén, Charlotta & Kohtamäki, Marko, 2016. "Stretching strategic learning to the limit: The interaction between strategic planning and learning," Journal of Business Research, Elsevier, vol. 69(2), pages 653-663.
    20. Gediminas Adomavicius & Jesse Bockstedt & Alok Gupta, 2012. "Modeling Supply-Side Dynamics of IT Components, Products, and Infrastructure: An Empirical Analysis Using Vector Autoregression," Information Systems Research, INFORMS, vol. 23(2), pages 397-417, June.
    21. Tammy E. Beck & Donde Ashmos Plowman, 2009. "Experiencing Rare and Unusual Events Richly: The Role of Middle Managers in Animating and Guiding Organizational Interpretation," Organization Science, INFORMS, vol. 20(5), pages 909-924, October.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:teinso:v:74:y:2023:i:c:s0160791x23001057. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/technology-in-society .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.