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Mental health professionals' acceptance of online counseling

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  • Lazuras, Lambros
  • Dokou, Anna

Abstract

The development of online counseling services has followed the advent on information and communication technologies. The present study assessed mental health professionals' perspectives of online counseling by using an extended version of the technology acceptance model. Participants completed anonymous structured questionnaires assessing technology acceptance-related variables, including perceived usefulness and ease of use, usage intentions, job relevance, social norms, attitudes, computer anxiety, and past experience with online counseling. Linear regression and mediation analyses respectively showed that the model predicted 72.9% of usage intentions, and that perceived usefulness significantly predicted usage intentions and mediated the effect of perceived relevance. Interventions to promote online counseling should consider educating counselors and mental health professionals about the relevance and the expected benefits of online counseling to counseling practice.

Suggested Citation

  • Lazuras, Lambros & Dokou, Anna, 2016. "Mental health professionals' acceptance of online counseling," Technology in Society, Elsevier, vol. 44(C), pages 10-14.
    • Handle: RePEc:eee:teinso:v:44:y:2016:i:c:p:10-14
    DOI: 10.1016/j.techsoc.2015.11.002
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    References listed on IDEAS

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    1. Viswanath Venkatesh, 2000. "Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model," Information Systems Research, INFORMS, vol. 11(4), pages 342-365, December.
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    3. Viswanath Venkatesh & Fred D. Davis, 2000. "A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies," Management Science, INFORMS, vol. 46(2), pages 186-204, February.
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    2. Polyakova, V. & Streltsova, E. & Iudin, I. & Kuzina, L., 2024. "Irreversible effects? How the digitalization of daily practices has changed after the COVID-19 pandemic," Technology in Society, Elsevier, vol. 76(C).
    3. Shah, Zakir & Chu, Jianxun & Feng, Bo & Qaisar, Sara & Ghani, Usman & Hassan, Zameer, 2019. "If you care, I care: Perceived social support and public engagement via SNSs during crises," Technology in Society, Elsevier, vol. 59(C).
    4. Özdemir-Güngör, Dilek & Camgöz-Akdağ, Hatice, 2018. "Examining the effects of technology anxiety and resistance to change on the acceptance of breast tumor registry system: Evidence from Turkey," Technology in Society, Elsevier, vol. 54(C), pages 66-73.
    5. Waleed Mansi G Alshammari & Fahad Maiyah M Alshammari & Faiz Mayah M Alshammry, 2021. "Factors Influencing the Adoption of E-Health Management among Saudi Citizens with Moderating Role of E-Health Literacy," Information Management and Business Review, AMH International, vol. 13(3), pages 47-61.

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