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Achieving social performance through digitalization and supply chain resilience in the COVID-19 disruption era: An empirical examination based on a stakeholder dynamic capabilities view

Author

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  • El Baz, Jamal
  • Ruel, Salomée

Abstract

This research investigates the influence of digitalization on supply chain resilience (SCR) as well as the effects of SCR on social performance (SP). The paper also investigates the moderating role of COVID-19 disruption intensity. Stakeholder dynamic capabilities view (SDCV) theory is the theoretical background that anchors this article. The empirical investigation adopted a quantitatively based survey and a partial least squares structural equation modeling data analysis approach. The findings indicate that digitalization can influence SCR positively and significantly, and SCR can significantly affect SP. The findings reveal a surprising result concerning disruption intensity and digitalization. Instead of corroborating the influence of disruption intensity on digitalization deployment and SCR, the findings indicate that the moderating effect of disruption intensity is only significant for the relationship between SCR and SP. The results attest to the influence of digitalization on SCR and SP, offering further research avenues and implications for practice.

Suggested Citation

  • El Baz, Jamal & Ruel, Salomée, 2024. "Achieving social performance through digitalization and supply chain resilience in the COVID-19 disruption era: An empirical examination based on a stakeholder dynamic capabilities view," Technological Forecasting and Social Change, Elsevier, vol. 201(C).
    • Handle: RePEc:eee:tefoso:v:201:y:2024:i:c:s0040162524000052
    DOI: 10.1016/j.techfore.2024.123209
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