IDEAS home Printed from https://ideas.repec.org/a/eee/tefoso/v174y2022ics0040162521007381.html
   My bibliography  Save this article

Citizen empowerment and satisfaction with smart city app: Findings from Jakarta

Author

Listed:
  • Zhu, Yu-Qian
  • Alamsyah, Nurwahyu

Abstract

Despite the significant strides we have made in smart city research, two questions remain untackled. First, what is the role of smart city App in supporting citizen empowerment? Second, if smart city app empowers citizens, what specific features or characteristics of the App are critical drivers of empowerment and the subsequent satisfaction? To answer these two questions, we develop a theoretical framework based on empowerment theory. We argue that smart city app artifacts are linked to citizens’ psychological, social, and political empowerment, and empowerment, in turn, shapes citizens' satisfaction with both the smart city technology and government. Using Jakarta's smart city app Qlue as the research context, we explore how Qlue enhances citizens' empowerment based on survey data from 358 users. The results verified that the app's IT artifacts, especially external properties such as addressability, sensibility, communicability, and associability, play a crucial role in citizen empowerment, leading to higher psychological, social, and political empowerment. Internal properties are related to psychological empowerment only, giving citizens more feelings of control with its programmability, traceability, and memorability features. Empowered citizens, in turn, are generally more satisfied with both the App and the government.

Suggested Citation

  • Zhu, Yu-Qian & Alamsyah, Nurwahyu, 2022. "Citizen empowerment and satisfaction with smart city app: Findings from Jakarta," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
    • Handle: RePEc:eee:tefoso:v:174:y:2022:i:c:s0040162521007381
    DOI: 10.1016/j.techfore.2021.121304
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0040162521007381
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.techfore.2021.121304?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Trencher, Gregory, 2019. "Towards the smart city 2.0: Empirical evidence of using smartness as a tool for tackling social challenges," Technological Forecasting and Social Change, Elsevier, vol. 142(C), pages 117-128.
    2. Sarah Mosedale, 2005. "Assessing women's empowerment: towards a conceptual framework," Journal of International Development, John Wiley & Sons, Ltd., vol. 17(2), pages 243-257.
    3. Ali, Maged & Azab, Nahed & Sorour, M. Karim & Dora, Manoj, 2019. "Integration v. polarisation among social media users: Perspectives through social capital theory on the recent Egyptian political landscape," Technological Forecasting and Social Change, Elsevier, vol. 145(C), pages 461-473.
    4. Bourgeois, Robin & Penunia, Esther & Bisht, Sonali & Boruk, Don, 2017. "Foresight for all: Co-elaborative scenario building and empowerment," Technological Forecasting and Social Change, Elsevier, vol. 124(C), pages 178-188.
    5. Corsini, Filippo & Certomà, Chiara & Dyer, Mark & Frey, Marco, 2019. "Participatory energy: Research, imaginaries and practices on people' contribute to energy systems in the smart city," Technological Forecasting and Social Change, Elsevier, vol. 142(C), pages 322-332.
    6. Wanda J. Orlikowski & C. Suzanne Iacono, 2001. "Research Commentary: Desperately Seeking the “IT” in IT Research—A Call to Theorizing the IT Artifact," Information Systems Research, INFORMS, vol. 12(2), pages 121-134, June.
    7. Kizgin, Hatice & Jamal, Ahmad & Rana, Nripendra & Dwivedi, Yogesh & Weerakkody, Vishanth, 2019. "The impact of social networking sites on socialization and political engagement: Role of acculturation," Technological Forecasting and Social Change, Elsevier, vol. 145(C), pages 503-512.
    8. Krishen, Anjala S. & Berezan, Orie & Agarwal, Shaurya & Kachroo, Pushkin, 2019. "Social media networking satisfaction in the US and Vietnam: Content versus connection," Journal of Business Research, Elsevier, vol. 101(C), pages 93-103.
    9. Kumar, Harish & Singh, Manoj Kumar & Gupta, M.P. & Madaan, Jitendra, 2020. "Moving towards smart cities: Solutions that lead to the Smart City Transformation Framework," Technological Forecasting and Social Change, Elsevier, vol. 153(C).
    10. Avelino, Flor & Wittmayer, Julia M. & Pel, Bonno & Weaver, Paul & Dumitru, Adina & Haxeltine, Alex & Kemp, René & Jørgensen, Michael S. & Bauler, Tom & Ruijsink, Saskia & O'Riordan, Tim, 2019. "Transformative social innovation and (dis)empowerment," Technological Forecasting and Social Change, Elsevier, vol. 145(C), pages 195-206.
    11. Marsal-Llacuna, Maria-Lluïsa, 2020. "The people's smart city dashboard (PSCD): Delivering on community-led governance with blockchain," Technological Forecasting and Social Change, Elsevier, vol. 158(C).
    12. Moustaka, Vaia & Theodosiou, Zenonas & Vakali, Athena & Kounoudes, Anastasis & Anthopoulos, Leonidas G., 2019. "Εnhancing social networking in smart cities: Privacy and security borderlines," Technological Forecasting and Social Change, Elsevier, vol. 142(C), pages 285-300.
    13. Vicki McKinney & Kanghyun Yoon & Fatemeh “Mariam” Zahedi, 2002. "The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach," Information Systems Research, INFORMS, vol. 13(3), pages 296-315, September.
    14. Leonidas G. Anthopoulos, 2017. "Understanding Smart Cities: A Tool for Smart Government or an Industrial Trick?," Public Administration and Information Technology, Springer, number 978-3-319-57015-0, March.
    15. Lim, Chiehyeon & Cho, Gi-Hyoug & Kim, Jeongseob, 2021. "Understanding the linkages of smart-city technologies and applications: Key lessons from a text mining approach and a call for future research," Technological Forecasting and Social Change, Elsevier, vol. 170(C).
    16. Hölscher, Katharina & Wittmayer, Julia M. & Avelino, Flor & Giezen, Mendel, 2019. "Opening up the transition arena: An analysis of (dis)empowerment of civil society actors in transition management in cities," Technological Forecasting and Social Change, Elsevier, vol. 145(C), pages 176-185.
    17. Zhu, Yu-Qian & Chen, Houn-Gee, 2015. "Social media and human need satisfaction: Implications for social media marketing," Business Horizons, Elsevier, vol. 58(3), pages 335-345.
    18. Boley, B. Bynum & McGehee, Nancy Gard, 2014. "Measuring empowerment: Developing and validating the Resident Empowerment through Tourism Scale (RETS)," Tourism Management, Elsevier, vol. 45(C), pages 85-94.
    19. Naila Kabeer, 1999. "Resources, Agency, Achievements: Reflections on the Measurement of Women's Empowerment," Development and Change, International Institute of Social Studies, vol. 30(3), pages 435-464, July.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Kumar, Anand & Bala, Pradip Kumar & Chakraborty, Shibashish & Behera, Rajat Kumar, 2024. "Exploring antecedents impacting user satisfaction with voice assistant app: A text mining-based analysis on Alexa services," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
    2. Huang, Duen-Huang & Chueh, Hao-En, 2022. "Behavioral intention to continuously use learning apps: A comparative study from Taiwan universities," Technological Forecasting and Social Change, Elsevier, vol. 177(C).
    3. El Barachi, May & Salim, Taghreed Abu & Nyadzayo, Munyaradzi W. & Mathew, Sujith & Badewi, Amgad & Amankwah-Amoah, Joseph, 2022. "The relationship between citizen readiness and the intention to continuously use smart city services: Mediating effects of satisfaction and discomfort," Technology in Society, Elsevier, vol. 71(C).
    4. Nieves-Pavón, Sergio & López-Mosquera, Natalia & Jiménez-Naranjo, Héctor, 2023. "The factors influencing STD through SOR theory," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Kummitha, Rama Krishna Reddy, 2020. "Why distance matters: The relatedness between technology development and its appropriation in smart cities," Technological Forecasting and Social Change, Elsevier, vol. 157(C).
    2. Helen M. Haugh & Alka Talwar, 2016. "Linking Social Entrepreneurship and Social Change: The Mediating Role of Empowerment," Journal of Business Ethics, Springer, vol. 133(4), pages 643-658, February.
    3. Łukasz Brzeziński & Magdalena Krystyna Wyrwicka, 2022. "Fundamental Directions of the Development of the Smart Cities Concept and Solutions in Poland," Energies, MDPI, vol. 15(21), pages 1-52, November.
    4. Wojciech Kozlowski & Kacper Suwar, 2021. "Smart City: Definitions, Dimensions, and Initiatives," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 3), pages 509-520.
    5. Arab Naz & Waseem Khan & Mamoon Khan Khattak & Umar Daraz & Irum Mughal & Muhammad Asghar Khan, 2013. "State of Women’s Empowerment and Community Perception in Rural Pakistan (A Case Study of Malakand Division)," Asian Journal of Empirical Research, Asian Economic and Social Society, vol. 3(3), pages 351-362, March.
    6. Tanya Jakimow, 2007. "The Rationale of Self-help in Development Interventions," Journal of South Asian Development, , vol. 2(1), pages 107-124, January.
    7. Yasmin, Nazia & Grundmann, Philipp, 2020. "Home-cooked energy transitions: Women empowerment and biogas-based cooking technology in Pakistan," Energy Policy, Elsevier, vol. 137(C).
    8. Secinaro, Silvana & Brescia, Valerio & Lanzalonga, Federico & Santoro, Gabriele, 2022. "Smart city reporting: A bibliometric and structured literature review analysis to identify technological opportunities and challenges for sustainable development," Journal of Business Research, Elsevier, vol. 149(C), pages 296-313.
    9. Anderson, C. Leigh & Reynolds, Travis W. & Gugerty, Mary Kay, 2017. "Husband and Wife Perspectives on Farm Household Decision-making Authority and Evidence on Intra-household Accord in Rural Tanzania," World Development, Elsevier, vol. 90(C), pages 169-183.
    10. Robin A. Richardson, 2018. "Measuring Women’s Empowerment: A Critical Review of Current Practices and Recommendations for Researchers," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 137(2), pages 539-557, June.
    11. Vaia Moustaka & Antonios Maitis & Athena Vakali & Leonidas G. Anthopoulos, 2021. "Urban Data Dynamics: A Systematic Benchmarking Framework to Integrate Crowdsourcing and Smart Cities’ Standardization," Sustainability, MDPI, vol. 13(15), pages 1-43, July.
    12. Nusrat Fatema, 2019. "Women Empowerment or Gender Equality: Which One Should Come First for Augmenting Satisfaction and Performance of Female Employees: A study on the Ready-made Garment Sector of Bangladesh," International Journal of Business and Social Research, LAR Center Press, vol. 9(1), pages 08-21, January.
    13. Mora, Luca & Gerli, Paolo & Ardito, Lorenzo & Messeni Petruzzelli, Antonio, 2023. "Smart city governance from an innovation management perspective: Theoretical framing, review of current practices, and future research agenda," Technovation, Elsevier, vol. 123(C).
    14. Regina Scheyvens & Heidi van der Watt, 2021. "Tourism, Empowerment and Sustainable Development: A New Framework for Analysis," Sustainability, MDPI, vol. 13(22), pages 1-19, November.
    15. Wen-Lung Shiau & Yogesh K. Dwivedi, 2013. "Citation and co-citation analysis to identify core and emerging knowledge in electronic commerce research," Scientometrics, Springer;Akadémiai Kiadó, vol. 94(3), pages 1317-1337, March.
    16. Irina Gorelova & Diana Dmitrieva & Mariya Dedova & Marco Savastano, 2021. "Antecedents and Consequences of Digital Entrepreneurial Ecosystems in the Interaction Process with Smart City Development," Administrative Sciences, MDPI, vol. 11(3), pages 1-15, September.
    17. David Tilson & Kalle Lyytinen & Carsten Sørensen, 2010. "Research Commentary ---Digital Infrastructures: The Missing IS Research Agenda," Information Systems Research, INFORMS, vol. 21(4), pages 748-759, December.
    18. Rao, Nitya, 2017. "Assets, Agency and Legitimacy: Towards a Relational Understanding of Gender Equality Policy and Practice," World Development, Elsevier, vol. 95(C), pages 43-54.
    19. DeJaeghere, Joan & Pellowski Wiger, Nancy & Le, Hue & Luong, Phuong & Ngo, Nga Thi Hang & Vu, Thanh Thi & Lee, Jongwook, 2022. "Why do aspirations matter for empowerment?: Discrepancies between the A-WEAI domains and aspirations of ethnic minority women in Vietnam," World Development, Elsevier, vol. 159(C).
    20. K. Gayathri Reddy & Varsha, P. S. & L. N. Sudheendra Rao & Amit Kumar, 2019. "Exploring dimension, perceived individual tension and capacity building measure of women empowerment in India," Asian Journal of Empirical Research, Asian Economic and Social Society, vol. 9(5), pages 111-131, May.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:tefoso:v:174:y:2022:i:c:s0040162521007381. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.sciencedirect.com/science/journal/00401625 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.