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Optimising ICT infrastructure performance in developing countries: Kenyan viewpoint

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  • Ominde, Diana
  • Ochieng, Edward Godfrey
  • Omwenga, Vincent Oteke

Abstract

The aim of this study was to ascertain how the delivery of information communication technology (ICT) projects in Kenya can be optimised. As established from the reviewed literature, it is not possible to realise benefits and ascertain a meaningful set of ICT infrastructure indicators without knowing what form and level of performance is required and valued by stakeholders. It was for this reason that the researchers set out to establish how the amalgamation of stakeholders, performance and benefits realisation can be attained. A purposive sampling strategy targeting ICT policy makers, project directors, engineers and project planners in various ICT projects was used. A total of 500 questionnaires were distributed to participants, and 286 usable questionnaires were received from respondents. Data was analysed through descriptive statistical tests supplemented with t-tests to compare means. The findings of the study suggest that ICT performance be measured against the achievement of stakeholder integration and realisation of benefits. Commitment to project objectives, competence of key stakeholders, alignment of stakeholder skills, understanding of core project processes and addressing stakeholder needs and expectations were found to be key to stakeholder integration. Through theory elaboration, we have structured the sequence relations of project management constructs that could be used to assess and optimise the delivery of ICT infrastructure projects.

Suggested Citation

  • Ominde, Diana & Ochieng, Edward Godfrey & Omwenga, Vincent Oteke, 2021. "Optimising ICT infrastructure performance in developing countries: Kenyan viewpoint," Technological Forecasting and Social Change, Elsevier, vol. 169(C).
    • Handle: RePEc:eee:tefoso:v:169:y:2021:i:c:s0040162521002766
    DOI: 10.1016/j.techfore.2021.120844
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    References listed on IDEAS

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    1. Marko Rankovic & Milena Ilic & Miroslav Stojcic & Edita Kastratovic, 2019. "Critical Success Factors in IT Project Management. Case study on IT Banking Front-end IT System Project in Serbia," Journal of Economic Development, Environment and People, Alliance of Central-Eastern European Universities, vol. 8(4), pages 13-23, December.
    2. Satish Kumar Viswanathan & Kamalendra Kumar Tripathi & Kumar Neeraj Jha, 2020. "Influence of risk mitigation measures on international construction project success criteria – a survey of Indian experiences," Construction Management and Economics, Taylor & Francis Journals, vol. 38(3), pages 207-222, March.
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    4. Long Li & Zhongfu Li & Lei Jiang & Guangdong Wu & Daojin Cheng, 2018. "Enhanced Cooperation among Stakeholders in PPP Mega-Infrastructure Projects: A China Study," Sustainability, MDPI, vol. 10(8), pages 1-16, August.
    5. Spalevic, Zaklina & Ilic, Milos & Filipic, Goran, 2019. "Правни и економски аспекти интелектуалне својине у цyбер простору," Ekonomika, Journal for Economic Theory and Practice and Social Issues, Society of Economists Ekonomika, Nis, Serbia, vol. 65(2), February.
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    1. Alraja, Mansour, 2022. "Frontline healthcare providers’ behavioural intention to Internet of Things (IoT)-enabled healthcare applications: A gender-based, cross-generational study," Technological Forecasting and Social Change, Elsevier, vol. 174(C).

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