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From customer understanding to design for processability: Reconceptualizing the formal product innovation work process for non-assembled products

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  • Lager, Thomas
  • Simms, Christopher Don

Abstract

This paper explores company design of a formal work process for non-assembled products, using a survey mode of inquiry with a follow-up questionnaire in an interactive dialogue with selected case-companies. The preliminary findings suggest that in the development or reconfiguration of company product innovation work processes in the process industries, it is advisable to design a work process that is adapted to inherent and contextual process-industrial conditions. It is further indicated that such a product innovation work process requires greater product and process integration from ideation to product launch and increased focus on the industrialization phase. The proposed novel five-phase structural model presented in a Stage-Gate format, can be deployed as a guiding template in company development or reconfiguration of an enhanced product innovation work process for the development of non-assembled products.

Suggested Citation

  • Lager, Thomas & Simms, Christopher Don, 2023. "From customer understanding to design for processability: Reconceptualizing the formal product innovation work process for non-assembled products," Technovation, Elsevier, vol. 125(C).
    • Handle: RePEc:eee:techno:v:125:y:2023:i:c:s0166497223000615
    DOI: 10.1016/j.technovation.2023.102750
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    References listed on IDEAS

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    1. Thomas Lager & Dan Hallberg & Pierre Eriksson, 2010. "Developing A Process Innovation Work Process: The Lkab Experience," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 14(02), pages 285-306.
    2. Pisano, Gary P., 1996. "Learning-before-doing in the development of new process technology," Research Policy, Elsevier, vol. 25(7), pages 1097-1119, October.
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    4. Hullova, Dusana & Simms, Christopher Don & Trott, Paul & Laczko, Pavel, 2019. "Critical capabilities for effective management of complementarity between product and process innovation: Cases from the food and drink industry," Research Policy, Elsevier, vol. 48(1), pages 339-354.
    5. Hullova, Dusana & Trott, Paul & Simms, Christopher Don, 2016. "Uncovering the reciprocal complementarity between product and process innovation," Research Policy, Elsevier, vol. 45(5), pages 929-940.
    6. Mingers, John & Brocklesby, John, 1997. "Multimethodology: Towards a framework for mixing methodologies," Omega, Elsevier, vol. 25(5), pages 489-509, October.
    7. Thomas Lager, 2017. "A conceptual analysis of conditions for innovation in the process industries and a guiding framework for industry collaboration and further research," International Journal of Technological Learning, Innovation and Development, Inderscience Enterprises Ltd, vol. 9(3), pages 189-219.
    8. Thomas Lager, 2010. "The Development of a Process Innovation Work Process — An LKAB Case Study," World Scientific Book Chapters, in: Managing Process Innovation From Idea Generation to Implementation, volume 17, chapter 9, pages 177-201, World Scientific Publishing Co. Pte. Ltd..
    9. Thomas Lager, 2010. "MANAGING PROCESS INNOVATION:From Idea Generation to Implementation," World Scientific Books, World Scientific Publishing Co. Pte. Ltd., volume 17, number p734, February.
    10. Thomas Lager, 2002. "Product And Process Development Intensity In Process Industry: A Conceptual And Empirical Analysis Of The Allocation Of Company Resources For The Development Of Process Technology," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 6(02), pages 105-130.
    11. von Delft, Stephan & Zhao, Yang, 2021. "Business models in process industries: Emerging trends and future research," Technovation, Elsevier, vol. 105(C).
    12. Thomas Lager & Christopher Don Simms & Johan Frishammar, 2023. "Managing Ideation and Concept Integration in the Product Innovation Work Process for Non-Assembled Products," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 20(03), pages 1-32, May.
    13. Dubois, Anna & Gadde, Lars-Erik, 2002. "Systematic combining: an abductive approach to case research," Journal of Business Research, Elsevier, vol. 55(7), pages 553-560, July.
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    1. Sofia Gomes & Micaela Pinho & João M. Lopes, 2024. "From environmental sustainability practices to green innovations: Evidence from small and medium‐sized manufacturing companies," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 31(3), pages 1677-1687, May.

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