IDEAS home Printed from https://ideas.repec.org/a/eee/retrec/v29y2010i1p99-105.html
   My bibliography  Save this article

Goal achievement with trusting partnerships at the tactical level

Author

Listed:
  • Stanley, John K.

Abstract

Recent Thredbo Conferences have begun to explore the importance of the relationship between public transport service purchaser and provider in the development of successful public transport services. However, practical examples to test the trusting partnership model are rare. Bus service planning and delivery in Melbourne, Australia, has pioneered the trusting partnership approach, from agreement about desirable service standards and requisite operator qualifications (at the Tactical level) to detailed service delivery contracts. New negotiated performance-based metropolitan bus contracts commenced in January 2009, embodying principles discussed in previous Thredbo Conferences. This paper reports on the Tactical planning process that agreed service standards and the subsequent contract negotiation process, reflecting a trusting partnership between purchaser and provider, while remaining transparent and accountable and maintaining performance pressure on the provider. It shows how patronage growth rates have increased dramatically and identifies areas where further enhancements should be explored in the contracting area.

Suggested Citation

  • Stanley, John K., 2010. "Goal achievement with trusting partnerships at the tactical level," Research in Transportation Economics, Elsevier, vol. 29(1), pages 99-105.
    • Handle: RePEc:eee:retrec:v:29:y:2010:i:1:p:99-105
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0739-8859(10)00043-0
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Sandra Phlippen & Bert van der Knaap, 2007. "When Clusters become Networks," Tinbergen Institute Discussion Papers 07-100/3, Tinbergen Institute.
    2. van de Velde, Didier & Veeneman, Wijnand & Lutje Schipholt, Lars, 2008. "Competitive tendering in The Netherlands: Central planning vs. functional specifications," Transportation Research Part A: Policy and Practice, Elsevier, vol. 42(9), pages 1152-1162, November.
    3. Loader, Chris & Stanley, John, 2009. "Growing bus patronage and addressing transport disadvantage--The Melbourne experience," Transport Policy, Elsevier, vol. 16(3), pages 106-114, July.
    4. Stanley, John & Hensher, David A., 2008. "Delivering trusting partnerships for route bus services: A Melbourne case study," Transportation Research Part A: Policy and Practice, Elsevier, vol. 42(10), pages 1295-1301, December.
    5. van de Velde, D. M., 1999. "Organisational forms and entrepreneurship in public transport: classifying organisational forms," Transport Policy, Elsevier, vol. 6(3), pages 147-157, July.
    6. Hensher, David A. & Stanley, John, 2008. "Transacting under a performance-based contract: The role of negotiation and competitive tendering," Transportation Research Part A: Policy and Practice, Elsevier, vol. 42(9), pages 1143-1151, November.
    7. Hensher, David A. & Stanley, John, 2003. "Performance-based quality contracts in bus service provision," Transportation Research Part A: Policy and Practice, Elsevier, vol. 37(6), pages 519-538, July.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Paulsson, Alexander & Isaksson, Karolina & Sørensen, Claus Hedegaard & Hrelja, Robert & Rye, Tom & Scholten, Christina, 2018. "Collaboration in public transport planning – Why, how and what?," Research in Transportation Economics, Elsevier, vol. 69(C), pages 377-385.
    2. Huanming WANG & Mildred E. WARNER & Yuanhong TIAN & Dajian ZHU, 2014. "Public Owner With Business Delivery Mode In China: Case Study Of The Shanghai Public Bus System," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 85(1), pages 147-164, March.
    3. Sørensen, Claus Hedegaard & Hansson, Lisa & Rye, Tom, 2023. "The role of meta-governance in public transport systems: A comparison of major urban regions in Denmark and England," Transport Policy, Elsevier, vol. 130(C), pages 37-45.
    4. Hrelja, Robert & Rye, Tom & Mullen, Caroline, 2018. "Partnerships between operators and public transport authorities. Working practices in relational contracting and collaborative partnerships," Transportation Research Part A: Policy and Practice, Elsevier, vol. 116(C), pages 327-338.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Epstein, Bryan & Givoni, Moshe, 2016. "Analyzing the gap between the QOS demanded by PT users and QOS supplied by service operators," Transportation Research Part A: Policy and Practice, Elsevier, vol. 94(C), pages 622-637.
    2. Eerdmans, David A. & van Kooij, Sebastiaan C.E. & van de Velde, Didier M. & Westerink, Hans, 2010. "Are we doing it wrong or do we expect too much? Forces that push authorities to become public transport designers," Research in Transportation Economics, Elsevier, vol. 29(1), pages 133-139.
    3. Stanley, John & van de Velde, Didier, 2008. "Risk and reward in public transport contracting," Research in Transportation Economics, Elsevier, vol. 22(1), pages 20-25, January.
    4. Hirschhorn, Fabio & Veeneman, Wijnand & van de Velde, Didier, 2019. "Organisation and performance of public transport: A systematic cross-case comparison of metropolitan areas in Europe, Australia, and Canada," Transportation Research Part A: Policy and Practice, Elsevier, vol. 124(C), pages 419-432.
    5. John Stanley, 2011. "Public Transport Liberalization: Achievements and Future Directions," Chapters, in: Matthias Finger & Rolf W. Künneke (ed.), International Handbook of Network Industries, chapter 16, Edward Elgar Publishing.
    6. Vigren, Andreas & Pyddoke, Roger, 2020. "The impact on bus ridership of passenger incentive contracts in public transport," Transportation Research Part A: Policy and Practice, Elsevier, vol. 135(C), pages 144-159.
    7. Andrea Lodi & Enrico Malaguti & Nicolás E. Stier-Moses & Tommaso Bonino, 2016. "Design and Control of Public-Service Contracts and an Application to Public Transportation Systems," Management Science, INFORMS, vol. 62(4), pages 1165-1187, April.
    8. Nayan, Ashish & Wang, David Z.W., 2017. "Optimal bus transit route packaging in a privatized contracting regime," Transportation Research Part A: Policy and Practice, Elsevier, vol. 97(C), pages 146-157.
    9. Stanley, John & Hensher, David A., 2008. "Delivering trusting partnerships for route bus services: A Melbourne case study," Transportation Research Part A: Policy and Practice, Elsevier, vol. 42(10), pages 1295-1301, December.
    10. Paulsson, Alexander & Isaksson, Karolina & Sørensen, Claus Hedegaard & Hrelja, Robert & Rye, Tom & Scholten, Christina, 2018. "Collaboration in public transport planning – Why, how and what?," Research in Transportation Economics, Elsevier, vol. 69(C), pages 377-385.
    11. Sørensen, Claus Hedegaard & Longva, Frode, 2011. "Increased coordination in public transport--which mechanisms are available?," Transport Policy, Elsevier, vol. 18(1), pages 117-125, January.
    12. Hirschhorn, Fabio & van de Velde, Didier & Veeneman, Wijnand & ten Heuvelhof, Ernst, 2020. "The governance of attractive public transport: Informal institutions, institutional entrepreneurs, and problem-solving know-how in Oslo and Amsterdam," Research in Transportation Economics, Elsevier, vol. 83(C).
    13. Hooper, Louise, 2008. "Paying for performance: Uncertainty, asymmetric information and the payment model," Research in Transportation Economics, Elsevier, vol. 22(1), pages 157-163, January.
    14. Veeneman, Wijnand, 2010. "Changing public transport governance in Dutch metropoles: To tender or not to tender," Research in Transportation Economics, Elsevier, vol. 29(1), pages 195-203.
    15. João M. Pinto & Mário Coutinho dos Santos & Pedro Verga Matos, 2021. "Contracting Out Public Transit Services: An Incentive Performance-Based Approach," Working Papers de Economia (Economics Working Papers) 02, Católica Porto Business School, Universidade Católica Portuguesa.
    16. Rolim, Fernando & Brasileiro, Anísio & Santos, Enilson, 2010. "Competition in Brazilian bus and coach services - The results of recent competitive tendering processes," Research in Transportation Economics, Elsevier, vol. 29(1), pages 45-51.
    17. Chaparro, Alejandra & Galilea, Patricia & Muñoz, Juan Carlos & Poblete, Joaquín, 2020. "Application of an incentive for bus drivers to achieve an improvement in the quality of service," Research in Transportation Economics, Elsevier, vol. 83(C).
    18. Ling, Shuai & Jia, Ning & Ma, Shoufeng & Lan, Yanfei & Hu, Wandi, 2019. "An incentive mechanism design for bus subsidy based on the route service level," Transportation Research Part A: Policy and Practice, Elsevier, vol. 119(C), pages 271-283.
    19. Stanley, John & Smith, Andrew, 2013. "Workshop 3A: Governance, contracting, ownership and competition issues in public transport: Looking up not down," Research in Transportation Economics, Elsevier, vol. 39(1), pages 167-174.
    20. Canıtez, Fatih & Çelebi, Dilay, 2018. "Transaction cost economics of procurement models in public transport: An institutional perspective," Research in Transportation Economics, Elsevier, vol. 69(C), pages 116-125.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:retrec:v:29:y:2010:i:1:p:99-105. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/620614/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.