Customer-oriented improvement and evaluation of supply chain processes supported by simulation models
Author
Abstract
Suggested Citation
Download full text from publisher
As the access to this document is restricted, you may want to search for a different version of it.
References listed on IDEAS
- Agrell, P.J.Per J. & Lindroth, Robert & Norrman, Andreas, 2004. "Risk, information and incentives in telecom supply chains," International Journal of Production Economics, Elsevier, vol. 90(1), pages 1-16, July.
- Eugene W. Anderson & Mary W. Sullivan, 1993. "The Antecedents and Consequences of Customer Satisfaction for Firms," Marketing Science, INFORMS, vol. 12(2), pages 125-143.
- Gunasekaran, A. & Patel, C. & McGaughey, Ronald E., 2004. "A framework for supply chain performance measurement," International Journal of Production Economics, Elsevier, vol. 87(3), pages 333-347, February.
- Al-Mudimigh, Abdullah S. & Zairi, Mohamed & Ahmed, Abdel Moneim M., 2004. "Extending the concept of supply chain:: The effective management of value chains," International Journal of Production Economics, Elsevier, vol. 87(3), pages 309-320, February.
- John D. Sterman & Nelson P. Repenning & Fred Kofman, 1997. "Unanticipated Side Effects of Successful Quality Programs: Exploring a Paradox of Organizational Improvement," Management Science, INFORMS, vol. 43(4), pages 503-521, April.
Citations
Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
Cited by:
- Yoon, Seong No & Lee, DonHee & Schniederjans, Marc, 2016. "Effects of innovation leadership and supply chain innovation on supply chain efficiency: Focusing on hospital size," Technological Forecasting and Social Change, Elsevier, vol. 113(PB), pages 412-421.
- Jain, Sanjay & Lindskog, Erik & Andersson, Jon & Johansson, Björn, 2013. "A hierarchical approach for evaluating energy trade-offs in supply chains," International Journal of Production Economics, Elsevier, vol. 146(2), pages 411-422.
- Giannikas, Vaggelis & McFarlane, Duncan, 2021. "Examining the value of flexible logistics offerings," European Journal of Operational Research, Elsevier, vol. 290(3), pages 968-981.
- David Wittstruck & Frank Teuteberg, 2012. "Understanding the Success Factors of Sustainable Supply Chain Management: Empirical Evidence from the Electrics and Electronics Industry," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 19(3), pages 141-158, May.
- Palma-Mendoza, Jaime A. & Neailey, Kevin, 2015. "A business process re-design methodology to support supply chain integration: Application in an Airline MRO supply chain," International Journal of Information Management, Elsevier, vol. 35(5), pages 620-631.
- Li, Jian & Edwin Cheng, T.C. & Wang, Shouyang, 2007. "Analysis of postponement strategy for perishable items by EOQ-based models," International Journal of Production Economics, Elsevier, vol. 107(1), pages 31-38, May.
- Pournader, Mehrdokht & Ghaderi, Hadi & Hassanzadegan, Amir & Fahimnia, Behnam, 2021. "Artificial intelligence applications in supply chain management," International Journal of Production Economics, Elsevier, vol. 241(C).
- DonHee Lee, 2018. "The Effect of Safety Management and Sustainable Activities on Sustainable Performance: Focusing on Suppliers," Sustainability, MDPI, vol. 10(12), pages 1-16, December.
- Chen, Chee-Cheng, 2008. "An objective-oriented and product-line-based manufacturing performance measurement," International Journal of Production Economics, Elsevier, vol. 112(1), pages 380-390, March.
- Alim Al Ayub Ahmed & Arumugam Mahalakshmi & K. ArulRajan & Joel Alanya-Beltran & Mohd Naved, 2023. "Integrated artificial intelligence effect on crisis management and lean production: structural equation modelling frame work," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 14(1), pages 220-227, February.
- Safaei, Mehdi, 2014. "An integrated multi-objective model for allocating the limited sources in a multiple multi-stage lean supply chain," Economic Modelling, Elsevier, vol. 37(C), pages 224-237.
- Morgan, Jennifer Sian & Howick, Susan & Belton, Valerie, 2017. "A toolkit of designs for mixing Discrete Event Simulation and System Dynamics," European Journal of Operational Research, Elsevier, vol. 257(3), pages 907-918.
- Jahangirian, Mohsen & Eldabi, Tillal & Naseer, Aisha & Stergioulas, Lampros K. & Young, Terry, 2010. "Simulation in manufacturing and business: A review," European Journal of Operational Research, Elsevier, vol. 203(1), pages 1-13, May.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Wasib B Latif & Md. Aminul Islam & Idris Bin Mohd Noor, 2014. "A Conceptual Framework to Build Brand Loyalty in the Modern Marketing Environment," Journal of Asian Scientific Research, Asian Economic and Social Society, vol. 4(10), pages 547-557, October.
- Philipp Afèche & Mojtaba Araghi & Opher Baron, 2017. "Customer Acquisition, Retention, and Service Access Quality: Optimal Advertising, Capacity Level, and Capacity Allocation," Manufacturing & Service Operations Management, INFORMS, vol. 19(4), pages 674-691, October.
- Hui, Xiang & Klein, Tobias & Stahl, Konrad, 2022.
"Learning from Online Ratings,"
CEPR Discussion Papers
17006, C.E.P.R. Discussion Papers.
- Xiang Hui & Tobias J. Klein & Konrad O. Stahl, 2024. "Learning from Online Ratings," CESifo Working Paper Series 11171, CESifo.
- Xiang Hui & Tobias J. Klein & Konrad Stahl, 2024. "Learning From Online Ratings," CRC TR 224 Discussion Paper Series crctr224_2024_532, University of Bonn and University of Mannheim, Germany.
- Siti Aisyah Ya?kob & Mohd Uzairi Ahmad Hajazi & Nor Afiza Abu Bakar & Sharizal Hashim, 2019. "The Influence of Information Sharing Linkages on Business Performance: Evidence from Micro and Small Enterprises in Sarawak," International Journal of Asian Social Science, Asian Economic and Social Society, vol. 9(1), pages 18-26, January.
- Angulo-Ruiz, Fernando & Pergelova, Albena & Cheben, Juraj & Angulo-Altamirano, Eladio, 2016. "A cross-country study of marketing effectiveness in high-credence services," Journal of Business Research, Elsevier, vol. 69(9), pages 3636-3644.
- Schneider, Christian O. & Bremen, Philipp & Schönsleben, Paul & Alard, Robert, 2013. "Transaction cost economics in global sourcing: Assessing regional differences and implications for performance," International Journal of Production Economics, Elsevier, vol. 141(1), pages 243-254.
- Andreas Herrmann & Michael D. Johnson, 1999. "Die Kundenzufriedenheit als Bestimmungsfaktor der Kundenbindung," Schmalenbach Journal of Business Research, Springer, vol. 51(6), pages 579-598, June.
- Hazhir Rahmandad & Nelson Repenning, 2016. "Capability erosion dynamics," Strategic Management Journal, Wiley Blackwell, vol. 37(4), pages 649-672, April.
- Yeung, Matthew C.H. & Ramasamy, Bala & Chen, Junsong & Paliwoda, Stan, 2013.
"Customer satisfaction and consumer expenditure in selected European countries,"
International Journal of Research in Marketing, Elsevier, vol. 30(4), pages 406-416.
- Matthew C. H. Yeung & Bala Ramasamy & Junsong Chen & Stanley J. Paliwoda, 2013. "Customer satisfaction and consumer expenditure in selected European countries," Post-Print hal-02312298, HAL.
- Ogulin, R. & Selen, W. & Ashayeri, J., 2010. "Determinants of Informal Coordination in Networked Supply Chains," Discussion Paper 2010-133, Tilburg University, Center for Economic Research.
- Vishal Gaur & Young-Hoon Park, 2007. "Asymmetric Consumer Learning and Inventory Competition," Management Science, INFORMS, vol. 53(2), pages 227-240, February.
- Gaurav Khatwani & Gopal Das, 2016. "Evaluating combination of individual pre-purchase internet information channels using hybrid fuzzy MCDM technique: demographics as moderators," International Journal of Indian Culture and Business Management, Inderscience Enterprises Ltd, vol. 12(1), pages 28-49.
- Yanlong Guo & Jiaying Yu & Han Zhang & Zuoqing Jiang, 2022. "A Study on Cultural Context Perception in Huizhou Cultural and Ecological Reserve Based on Multi-Criteria Decision Analysis," Sustainability, MDPI, vol. 14(24), pages 1-20, December.
- Brady, Michael K. & Robertson, Christopher J. & Cronin, J. Joseph, 2001. "Managing behavioral intentions in diverse cultural environments: an investigation of service quality, service value, and satisfaction for American and Ecuadorian fast-food customers," Journal of International Management, Elsevier, vol. 7(2), pages 129-149.
- Tae-Seung Park & Jun-Su Kim & Jiyoun Kim, 2021. "The Impact of Perceived Hapkido Service Quality on Exercise Continuation and Recommendation Intentions, with a Focus on Korean Middle and High School Students," Sustainability, MDPI, vol. 13(6), pages 1-10, March.
- Kroes, James R. & Manikas, Andrew S. & Gattiker, Thomas F., 2018. "Operational leanness and retail firm performance since 1980," International Journal of Production Economics, Elsevier, vol. 197(C), pages 262-274.
- Heribert Gierl & Gunter Gehrke, 2004. "Kundenbindung in industriellen Zuliefer-Abnehmer-Beziehungen," Schmalenbach Journal of Business Research, Springer, vol. 56(3), pages 203-236, May.
- Taryn Renatta De Mendonca & Yan Zhou, 2019. "Environmental Performance, Customer Satisfaction, and Profitability: A Study among Large U.S. Companies," Sustainability, MDPI, vol. 11(19), pages 1-15, September.
- Ghadah Lafi Alharbi & Monira Essa Aloud, 2024. "The effects of knowledge management processes on service sector performance: evidence from Saudi Arabia," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-19, December.
- Ganga, Gilberto Miller Devós & Carpinetti, Luiz Cesar Ribeiro, 2011. "A fuzzy logic approach to supply chain performance management," International Journal of Production Economics, Elsevier, vol. 134(1), pages 177-187, November.
Corrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:proeco:v:96:y:2005:i:3:p:381-395. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/ijpe .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.