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When going green goes wrong: The effects of greenwashing on brand avoidance and negative word-of-mouth

Author

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  • Sajid, Muhammed
  • Zakkariya, K.A.
  • Suki, Norazah Mohd
  • Islam, Jamid Ul

Abstract

This study analyzes the impact of greenwashing on brand avoidance and Negative Word-of-Mouth (NWOM) using a scenario-based survey conducted in malls/supermarkets. Leveraging the Stimulus-Organism-Response model, the study demonstrates how greenwashing leads to brand hate and hypocrite, influencing consumers to avoid brands and engage in NWOM. Findings stress the need for authentic, transparent environmental practices in brand communication to reduce greenwashing perceptions. This research confirms greenwashing's negative brand effects and introduces new insights into greenwashing-brand avoidance and NWOM dynamics, contributing to the existing literature and emphasizing methodological rigor.

Suggested Citation

  • Sajid, Muhammed & Zakkariya, K.A. & Suki, Norazah Mohd & Islam, Jamid Ul, 2024. "When going green goes wrong: The effects of greenwashing on brand avoidance and negative word-of-mouth," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
    • Handle: RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000699
    DOI: 10.1016/j.jretconser.2024.103773
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    References listed on IDEAS

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    1. Raghavendra, Ananya Hadadi & Bala, Pradip Kumar & Mukherjee, Arindam, 2024. "Text mining analysis of retail and consumer service leaders' sustainability narratives: Are they actually true?," Journal of Retailing and Consumer Services, Elsevier, vol. 80(C).

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