Gracefully yours: Would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?
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DOI: 10.1016/j.jretconser.2023.103484
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Cited by:
- Markovitch, Dmitri G. & Stough, Rusty A. & Huang, Dongling, 2024. "Consumer reactions to chatbot versus human service: An investigation in the role of outcome valence and perceived empathy," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
- Zhang, Huixian & Song, Mengmeng, 2024. "Optimizing service encounters through mascot-like robot with a politeness strategy," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
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Keywords
Animated logos; Customer orientation; Emotional intelligence; Logos; Movements; Service quality;All these keywords.
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