Engaging in unpaid jobs out of free will: an attribution theory perspective on the effects of supervisor support attributions on volunteers' service quality
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DOI: 10.1016/j.jretconser.2023.103386
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- Asante, Daniel & Tang, Chunyong & Kwamega, Michael & Asante, Eric Adom, 2022. "In pursuit of service encounter quality: Will service-oriented high-performance work systems benefit high-contact service industries?," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
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- Ainsworth, Jeremy, 2020. "Feelings of ownership and volunteering: Examining psychological ownership as a volunteering motivation for nonprofit service organisations," Journal of Retailing and Consumer Services, Elsevier, vol. 52(C).
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Keywords
Genuine support; Self-serving support; Role clarity; Self-efficacy; Harmonious passion; Volunteers' quality services;All these keywords.
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