IDEAS home Printed from https://ideas.repec.org/a/eee/joreco/v18y2011i4p285-292.html
   My bibliography  Save this article

Consumer decision making and store patronage behaviour in Traditional Chinese Medicine (TCM) halls in Singapore

Author

Listed:
  • Tan, Jaclyn Pit Ting
  • Freathy, Paul

Abstract

This paper examines who patronises Traditional Chinese Medicine (TCM) halls in Singapore and for what purpose. A quantitative study of 400 respondents identifies that TCMs are used primarily for the improvement of health and well being rather than the treatment of more serious medical conditions. While the patronage of TCM stores is not restricted to the Chinese population, traditional Mom-and-Pop outlets have come under increasing pressure from new market entrants. When choosing a TCM outlet, customers consider price and quality to be important factors while trust in the store keeper was also identified as a key determinant of store choice.

Suggested Citation

  • Tan, Jaclyn Pit Ting & Freathy, Paul, 2011. "Consumer decision making and store patronage behaviour in Traditional Chinese Medicine (TCM) halls in Singapore," Journal of Retailing and Consumer Services, Elsevier, vol. 18(4), pages 285-292.
  • Handle: RePEc:eee:joreco:v:18:y:2011:i:4:p:285-292
    DOI: 10.1016/j.jretconser.2011.02.002
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0969698911000038
    Download Restriction: Full text for ScienceDirect subscribers only

    File URL: https://libkey.io/10.1016/j.jretconser.2011.02.002?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Yee, Shen-Kuan & Chu, Swee-Seng & Xu, Yi-Min & Choo, Peck-Lin, 2005. "Regulatory control of Chinese Proprietary Medicines in Singapore," Health Policy, Elsevier, vol. 71(2), pages 133-149, February.
    2. David Reisman, 2006. "Payment for health in Singapore," International Journal of Social Economics, Emerald Group Publishing, vol. 33(2), pages 132-159, February.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Chuan De Foo & Yan Lin Tan & Pami Shrestha & Ke Xin Eh & Ian Yi Han Ang & Milawaty Nurjono & Sue-Anne Toh & Farah Shiraz, 2020. "Exploring the dimensions of patient experience for community-based care programmes in a multi-ethnic Asian context," PLOS ONE, Public Library of Science, vol. 15(11), pages 1-18, November.
    2. Hung-Yang Lin, 2013. "Benchmarking Policy Inputs and Social Outputs of Retirement Payment Schemes: China, Hong Kong, Singapore and Taiwan Compared With the Three Worlds," International Journal of Asian Social Science, Asian Economic and Social Society, vol. 3(6), pages 1328-1344, June.
    3. Patricia Rojas & Elizabeth Ruiz-Sánchez & Camilo Ríos & Ángel Ruiz-Chow & Aldo A. Reséndiz-Albor, 2021. "A Health Risk Assessment of Lead and Other Metals in Pharmaceutical Herbal Products and Dietary Supplements Containing Ginkgo biloba in the Mexico City Metropolitan Area," IJERPH, MDPI, vol. 18(16), pages 1-19, August.
    4. Zhang, Hui & Yuen, Peter P., 2016. "Medical Savings Account balance and outpatient utilization: Evidence from Guangzhou, China," Social Science & Medicine, Elsevier, vol. 151(C), pages 1-10.
    5. Jeremiah Hurley & G. Emmanuel Guindon & Vicki Rynard & Steve Morgan, 2008. "Publicly funded medical savings accounts: expenditure and distributional impacts in Ontario, Canada," Health Economics, John Wiley & Sons, Ltd., vol. 17(10), pages 1129-1151, October.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:joreco:v:18:y:2011:i:4:p:285-292. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/journal-of-retailing-and-consumer-services .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.