IDEAS home Printed from https://ideas.repec.org/a/eee/jomega/v31y2003i4p275-286.html
   My bibliography  Save this article

Design and development of a fuzzy expert system for hotel selection

Author

Listed:
  • Ngai, E. W. T.
  • Wat, F. K. T.

Abstract

In this paper, we describe the research and development of a fuzzy expert system for hotel selection. A prototype system, called hotel advisory system (HAS), has been designed and developed to assist tourists in conducting hotel selection using fuzzy logic. HAS is implemented on personal computers under a Microsoft WindowsTM environment. To evaluate the performance of HAS, selected practitioners in the Hong Kong hotel industry and potential users from twelve nations were invited to participate in testing the system. The potential users and hotel experts rated highly on the effectiveness and the usability of the system. The results of the prototype evaluation were satisfactory and support the contention that HAS performs its functions as expected. The viability of HAS as an effective procedure for hotel selection has been ascertained by the positive feedback obtained from the survey questionnaires. Using HAS makes hotel selection simple because it can incorporate the linguistic terms which are normally produced by tourists.

Suggested Citation

  • Ngai, E. W. T. & Wat, F. K. T., 2003. "Design and development of a fuzzy expert system for hotel selection," Omega, Elsevier, vol. 31(4), pages 275-286, August.
    • Handle: RePEc:eee:jomega:v:31:y:2003:i:4:p:275-286
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0305-0483(03)00050-1
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Orfila-Sintes, Francina & Mattsson, Jan, 2009. "Innovation behavior in the hotel industry," Omega, Elsevier, vol. 37(2), pages 380-394, April.
    2. Li, Gang & Law, Rob & Vu, Huy Quan & Rong, Jia, 2013. "Discovering the hotel selection preferences of Hong Kong inbound travelers using the Choquet Integral," Tourism Management, Elsevier, vol. 36(C), pages 321-330.
    3. Kizilaslan, Recep & Freund, Steven & Iseri, Ali, 2016. "A data analytic approach to forecasting daily stock returns in an emerging marketAuthor-Name: Oztekin, Asil," European Journal of Operational Research, Elsevier, vol. 253(3), pages 697-710.
    4. Pierpaolo D’Urso & Marta Disegna & Riccardo Massari, 2020. "Satisfaction and Tourism Expenditure Behaviour," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 149(3), pages 1081-1106, June.
    5. Souffriau, Wouter & Vansteenwegen, Pieter & Vanden Berghe, Greet & Van Oudheusden, Dirk, 2011. "The planning of cycle trips in the province of East Flanders," Omega, Elsevier, vol. 39(2), pages 209-213, April.
    6. Zhou, Yong-Wu & Lin, Xiaogang & Zhong, Yuanguang & Xie, Wei, 2019. "Contract selection for a multi-service sharing platform with self-scheduling capacity," Omega, Elsevier, vol. 86(C), pages 198-217.
    7. Pierpaolo D'Urso & Marta Disegna & Riccardo Massari & Linda Osti, 2014. "Fuzzy segmentation in postmodern consumers," BEMPS - Bozen Economics & Management Paper Series BEMPS20, Faculty of Economics and Management at the Free University of Bozen.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jomega:v:31:y:2003:i:4:p:275-286. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/375/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.