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A system for organizational learning using cognitive maps

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Listed:
  • Lee, S
  • Courtney, J. F.
  • O'Keefe, R. M.

Abstract

Organizations learn by interacting with their environment, or by observing other organizations interact with similar environments. Learning occurs as organizational actions lead to environmental responses, which are interpreted by individuals who share their interpretations and form a collective organizational action-response map based on cause-effect relationships. This paper describes the requirements for a computer-based system to support organizational learning, and briefly reviews facilities in existing Group Decision Support Systems. Cognitive mapping is suggested as the means for representing action-response beliefs. A prototype distributed system, called COCOMAP, which supports both individual maps and a collective map is presented. The methods for joining and distilling maps are presented in detail.

Suggested Citation

  • Lee, S & Courtney, J. F. & O'Keefe, R. M., 1992. "A system for organizational learning using cognitive maps," Omega, Elsevier, vol. 20(1), pages 23-36, January.
    • Handle: RePEc:eee:jomega:v:20:y:1992:i:1:p:23-36
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    Citations

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    2. Piotr Zientara & Paulina Bohdanowicz-Godfrey & Claire Whitely & Grzegorz Maciejewski, 2020. "A Case Study of LightStay (2010–2017)—Hilton’s Corporate Responsibility Management System," Energies, MDPI, vol. 13(9), pages 1-22, May.
    3. Sébastien Damart, 2010. "A Cognitive Mapping Approach to Organizing the Participation of Multiple Actors in a Problem Structuring Process," Group Decision and Negotiation, Springer, vol. 19(5), pages 505-526, September.
    4. Francis Donbesuur & Nadia Zahoor & Samuel Adomako, 2021. "Postformation alliance capabilities and environmental innovation: The roles of environmental in‐learning and relation‐specific investments," Business Strategy and the Environment, Wiley Blackwell, vol. 30(7), pages 3330-3343, November.
    5. Huang, Shih-Chieh & Lo, Shang-Lien & Lin, Yen-Ching, 2013. "Application of a fuzzy cognitive map based on a structural equation model for the identification of limitations to the development of wind power," Energy Policy, Elsevier, vol. 63(C), pages 851-861.
    6. Nadine Kathrin Ostern, 2020. "Blockchain in the IS research discipline: a discussion of terminology and concepts," Electronic Markets, Springer;IIM University of St. Gallen, vol. 30(2), pages 195-210, June.
    7. Baker, William E. & Mukherjee, Debmalya & Gattermann Perin, Marcelo, 2022. "Learning orientation and competitive advantage: A critical synthesis and future directions," Journal of Business Research, Elsevier, vol. 144(C), pages 863-873.
    8. Mingers, John & Rosenhead, Jonathan, 2004. "Problem structuring methods in action," European Journal of Operational Research, Elsevier, vol. 152(3), pages 530-554, February.
    9. Caliskan, Nurbanu, 2006. "A decision support approach for the evaluation of transport investment alternatives," European Journal of Operational Research, Elsevier, vol. 175(3), pages 1696-1704, December.
    10. Dermol Valerij, 2013. "Relationship Between Learning, Knowledge Creation and Organisational Performance," Scientific Annals of Economics and Business, Sciendo, vol. 60(1), pages 79-93, July.
    11. Amidou Kpoumié & Sébastien Damart & Alexis Tsoukiàs, 2012. "Integrating Cognitive Mapping Analysis into Multi-Criteria Decision Aiding," Working Papers hal-00875480, HAL.
    12. Florence Allard-Poesi, 1998. "Representations And Influence Processes In Groups: Towards A Socio-Cognitive Perspective On Cognition In Organization," Post-Print hal-01490579, HAL.
    13. Fraj, Elena & Matute, Jorge & Melero, Iguácel, 2015. "Environmental strategies and organizational competitiveness in the hotel industry: The role of learning and innovation as determinants of environmental success," Tourism Management, Elsevier, vol. 46(C), pages 30-42.
    14. Chang, Dong-Shang & Liu, Wenrong & Yeh, Li-Ting, 2013. "Incorporating the learning effect into data envelopment analysis to measure MSW recycling performance," European Journal of Operational Research, Elsevier, vol. 229(2), pages 496-504.
    15. Tegarden, David P. & Sheetz, Steven D., 2003. "Group cognitive mapping: a methodology and system for capturing and evaluating managerial and organizational cognition," Omega, Elsevier, vol. 31(2), pages 113-125, April.
    16. Pinheiro de Lima, Edson & Gouvea da Costa, Sergio E. & Angelis, Jannis Jan & Munik, Juliano, 2013. "Performance measurement systems: A consensual analysis of their roles," International Journal of Production Economics, Elsevier, vol. 146(2), pages 524-542.

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