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Information systems development as social action: Theoretical perspective and practice

Author

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  • Hirschheim, R
  • Klein, HK
  • Newman, M

Abstract

Information systems development (ISD) continues to receive considerable attention in the literature. Much of it, however, simply perpetuates the myth that ISD should somehow be conceived in technical terms. In this paper, we challenge this view by presenting systems development as a form of social action. The hypothesis offered is that ISD can be more effectively understood by applying seven basic building blocks of social action theories: Knowledge, Power, Subjective Meanings, Human Interests, Consensus, Conflict, and Resistance. It is the interplay of these seven elements which make up the fundamental basis of systems development. To show that our understanding of ISD is enhanced through viewing it as social action, we present evidence from four case studies. It is shown that the practice of systems development is reflected in our notion of social action; more specifically, that it makes sense to view information systems development as social action.

Suggested Citation

  • Hirschheim, R & Klein, HK & Newman, M, 1991. "Information systems development as social action: Theoretical perspective and practice," Omega, Elsevier, vol. 19(6), pages 587-608.
    • Handle: RePEc:eee:jomega:v:19:y:1991:i:6:p:587-608
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    Cited by:

    1. de Moor, A., 1998. "Information tools for sustainable development : Enabling distributed human intelligence," Other publications TiSEM 6a78d821-1966-4eb7-b214-3, Tilburg University, School of Economics and Management.
    2. Pan, Shan Ling & Pan, Gary S.C. & Newman, Michael & Flynn, Donal, 2006. "Escalation and de-escalation of commitment to information systems projects: Insights from a project evaluation model," European Journal of Operational Research, Elsevier, vol. 173(3), pages 1139-1160, September.
    3. de Moor, A., 1996. "Coordinating the specification process of research network information systems : Methodological design principles," Other publications TiSEM fe47953e-e5fd-46b8-a5b6-a, Tilburg University, School of Economics and Management.

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