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Role conflict and role ambiguity in information systems design

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  • Joshi, K

Abstract

This paper examines the impact of information systems implementation on the social subsystem of organization. It presents theoretical support for the impact of IS design on role conflict and role ambigulty experienced by users of information systems. Results of an empirical survey are reported which evaluate the impact of information systems on RC/RA. The paper concludes with recommendations for systems design and training and skills required for systems analysts.

Suggested Citation

  • Joshi, K, 1989. "Role conflict and role ambiguity in information systems design," Omega, Elsevier, vol. 17(4), pages 369-380.
    • Handle: RePEc:eee:jomega:v:17:y:1989:i:4:p:369-380
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    Cited by:

    1. Amilin Amilin, 2017. "The Impact of Role Conflict and Role Ambiguity on Accountants’ Performance: The Moderating Effect of Emotional Quotient," European Research Studies Journal, European Research Studies Journal, vol. 0(2A), pages 237-249.

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