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Organizing lessons learned practice for product–service innovation

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  • Chirumalla, Koteshwar

Abstract

Many companies adopt lessons-learned practices to transform gained experiences into useful knowledge for future benefit. Researchers have examined lessons-learned practices in project-based organizations that primarily develop pure products or services in various disciplines and industrial sectors. However, little research exists on the lessons-learned practices in manufacturing companies offering integrated product–service combinations. Therefore, this study performs three case studies in two large manufacturing companies undergoing a servitization journey to becoming product–service providers. The study identifies ten requirements under three main categories—content, process, and technology—for better organized lessons-learned practice. Drawing from the requirements analysis, this study develops a method for representing lessons learned in product–service innovation contexts.

Suggested Citation

  • Chirumalla, Koteshwar, 2016. "Organizing lessons learned practice for product–service innovation," Journal of Business Research, Elsevier, vol. 69(11), pages 4986-4991.
    • Handle: RePEc:eee:jbrese:v:69:y:2016:i:11:p:4986-4991
    DOI: 10.1016/j.jbusres.2016.04.065
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    References listed on IDEAS

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    1. Kindström, Daniel & Kowalkowski, Christian & Sandberg, Erik, 2013. "Enabling service innovation: A dynamic capabilities approach," Journal of Business Research, Elsevier, vol. 66(8), pages 1063-1073.
    2. Kietzmann, Jan H. & Hermkens, Kristopher & McCarthy, Ian P. & Silvestre, Bruno S., 2011. "Social media? Get serious! Understanding the functional building blocks of social media," Business Horizons, Elsevier, vol. 54(3), pages 241-251, May.
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    Cited by:

    1. Luna Leoni & Sara Poggesi, 2017. "The relationship between servitization and product-service system: insights from the literature," ESPERIENZE D'IMPRESA, FrancoAngeli Editore, vol. 2017(1), pages 29-51.
    2. Erik Lindhult & Koteshwar Chirumalla & Pejvak Oghazi & Vinit Parida, 2018. "Value logics for service innovation: practice-driven implications for service-dominant logic," Service Business, Springer;Pan-Pacific Business Association, vol. 12(3), pages 457-481, September.
    3. Bustinza, Oscar F. & Lafuente, Esteban & Rabetino, Rodrigo & Vaillant, Yancy & Vendrell-Herrero, Ferran, 2019. "Make-or-buy configurational approaches in product-service ecosystems and performance," Journal of Business Research, Elsevier, vol. 104(C), pages 393-401.

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