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Measuring business-to-business professional service quality and its consequences

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  • Woo, Ka-shing
  • Ennew, Christine T.

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  • Woo, Ka-shing & Ennew, Christine T., 2005. "Measuring business-to-business professional service quality and its consequences," Journal of Business Research, Elsevier, vol. 58(9), pages 1178-1185, September.
    • Handle: RePEc:eee:jbrese:v:58:y:2005:i:9:p:1178-1185
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    Cited by:

    1. Daniel K. Maduku & Emad A. Abu-Shanab, 2022. "Drivers of Social Media Networking Site Continuance Intention in Jordan and South Africa: Do National Cultural Differences Matter?," International Journal of E-Services and Mobile Applications (IJESMA), IGI Global, vol. 14(1), pages 1-29, January.
    2. Mikkonen, Karri & Niskanen, Hanna & Pynnönen, Mikko & Hallikas, Jukka, 2015. "The presence of emotional factors: An empirical exploration of bundle purchasing process," Telecommunications Policy, Elsevier, vol. 39(8), pages 642-657.
    3. Dragan Benazić & Đurđana Ozretić Došen, 2012. "Service quality concept and measurement in the business consulting market," Tržište/Market, Faculty of Economics and Business, University of Zagreb, vol. 24(1), pages 47-66.
    4. Levin, Elizabeth & Thaichon, Park & Quach, Sara & Lobo, Antonio, 2018. "The role of creativity and project management in enhancing service quality of advertising agencies: A qualitative approach," Australasian marketing journal, Elsevier, vol. 26(1), pages 31-40.
    5. Gounaris, Spiros & Almoraish, Ahmed, 2024. "A dynamic, relational approach to B2B customer experience: A customer-centric perspective from a longitudinal investigation," Journal of Business Research, Elsevier, vol. 177(C).
    6. Ainhoa Rodriguez Oromendía & María Dolores Reina Paz & Ramón Rufín, 2015. "Research Note: Relationship versus Transactional Marketing in Travel and Tourism Trade Shows," Tourism Economics, , vol. 21(2), pages 427-434, April.
    7. Rauyruen, Papassapa & Miller, Kenneth E., 2007. "Relationship quality as a predictor of B2B customer loyalty," Journal of Business Research, Elsevier, vol. 60(1), pages 21-31, January.
    8. Azam HAGHKHAH & S. Mostafa RASOOLIMANESH & Ali A. ASGARI, 2020. "Effects Of Customer Value And Service Quality On Customer Loyalty: Mediation Role Of Trust And Commitment In Business-To-Business Context," Management Research and Practice, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 12(1), pages 27-47, March.
    9. Gowangwoo Park & Seok-Kee Lee & Kanghwa Choi, 2021. "Evaluating the Service Operating Efficiency and Its Determinants in Global Consulting Firms: A Metafrontier Analysis," Sustainability, MDPI, vol. 13(18), pages 1-18, September.
    10. Khan, M. Sajid & Naumann, Earl & Haverila, Matti J., 2014. "The problem with standardizing international market research: A case study from B2B services," Australasian marketing journal, Elsevier, vol. 22(2), pages 84-92.
    11. William Jen & Rungting Tu & Tim Lu, 2011. "Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers," Transportation, Springer, vol. 38(2), pages 321-342, March.

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