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Consumers' trust of salesperson and manufacturer: an empirical study

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  • Kennedy, Mary Susan
  • Ferrell, Linda K.
  • LeClair, Debbie Thorne

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  • Kennedy, Mary Susan & Ferrell, Linda K. & LeClair, Debbie Thorne, 2001. "Consumers' trust of salesperson and manufacturer: an empirical study," Journal of Business Research, Elsevier, vol. 51(1), pages 73-86, January.
    • Handle: RePEc:eee:jbrese:v:51:y:2001:i:1:p:73-86
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    References listed on IDEAS

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    1. Petroshius, Susan M & Monroe, Kent B, 1987. "Effect of Product-Line Pricing Characteristics on Product Evaluations," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 13(4), pages 511-519, March.
    2. Hosmer, LaRue Tone, 1996. "5 Years, 20 Issues, 141 Articles, and What?," Business Ethics Quarterly, Cambridge University Press, vol. 6(3), pages 327-358, July.
    3. Oliver, Richard L & Swan, John E, 1989. "Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 16(3), pages 372-383, December.
    4. Morton Deutsch, 1958. "Trust and suspicion," Journal of Conflict Resolution, Peace Science Society (International), vol. 2(4), pages 265-279, December.
    5. Lee Cronbach, 1951. "Coefficient alpha and the internal structure of tests," Psychometrika, Springer;The Psychometric Society, vol. 16(3), pages 297-334, September.
    6. Kelley, Scott W. & Skinner, Steven J. & Ferrell, O. C., 1989. "Opportunistic behavior in marketing research organizations," Journal of Business Research, Elsevier, vol. 18(4), pages 327-340, June.
    7. Kurland, Nancy B., 1996. "Trust, Accountability, and Sales Agents’ Dueling Loyalties," Business Ethics Quarterly, Cambridge University Press, vol. 6(3), pages 289-310, July.
    8. Oliver, Richard L & Bearden, William O, 1985. "Crossover Effects in the Theory of Reasoned Action: A Moderating Influence Attempt," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 12(3), pages 324-340, December.
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