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Classification and competition analysis of air cargo logistics providers: The case of Taiwan’s high-technology industry

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  • Wen, Chieh-Hua
  • Tsai, Ming-Chih
  • Lin, Chih-Huai

Abstract

This paper classifies air cargo logistics providers allowing analysis of high-technology manufacturers’ choices of providers. Data are collected from high-technology manufacturers in Taiwan’s science parks. Forwarder providers are put into three categories and nested logit model are applied to explore what service performance factors influence high-technology manufacturers when selecting third party logistics providers. Delivery is found to be the most important factor. It is found, for example, that two express providers with high levels of customer satisfaction and market share could compete more effectively by exercising differential strategies.

Suggested Citation

  • Wen, Chieh-Hua & Tsai, Ming-Chih & Lin, Chih-Huai, 2011. "Classification and competition analysis of air cargo logistics providers: The case of Taiwan’s high-technology industry," Journal of Air Transport Management, Elsevier, vol. 17(2), pages 106-109.
    • Handle: RePEc:eee:jaitra:v:17:y:2011:i:2:p:106-109
    DOI: 10.1016/j.jairtraman.2010.10.012
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    References listed on IDEAS

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    Cited by:

    1. Ming-Chih Tsai & Rico Merkert & Jiana-Fu Wang, 2021. "What drives freight transportation customer loyalty? Diverging marketing approaches for the air freight express industry," Transportation, Springer, vol. 48(3), pages 1503-1521, June.
    2. Wang, Fan & Zhuo, Xiaopo & Niu, Baozhuang, 2017. "Strategic entry to regional air cargo market under joint competition of demand and promised delivery time," Transportation Research Part B: Methodological, Elsevier, vol. 104(C), pages 317-336.
    3. Tsai, Ming-Chih & Merkert, Rico & Tsai, Mei-Ting & Lin, Shiau-Chi, 2021. "Towards a taxonomy-based preferred-customer model for suppliers in air cargo express service markets," Journal of Air Transport Management, Elsevier, vol. 90(C).
    4. Huang, Show-Hui S. & Tseng, Wen-Jui & Hsu, Wen-Kai K., 2016. "An assessment of knowledge gap in service quality for air freight carriers," Transport Policy, Elsevier, vol. 50(C), pages 87-94.
    5. Ming-Chih Tsai & Rico Merkert & Jiana-Fu Wang, 0. "What drives freight transportation customer loyalty? Diverging marketing approaches for the air freight express industry," Transportation, Springer, vol. 0, pages 1-19.

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