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Passenger use intentions for electronic tickets on international flights

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  • Chia-Yu Chen, Fisher

Abstract

The use of electronic ticketing has grown rapidly since the mid-1990s because of the savings in ticket distribution costs and handling overheads it offers compared to paper tickets. Most airlines have attempted to make electronic tickets the default ticketing method. This study uses an intention model for electronic ticketing that tests whether its intended adoption is a function of attitude, social support, and perceived confidence of air travelers. The results indicate that over 70% of passengers are likely to use electronic tickets; moreover, over 90% of current users have intentions to continue to use them on international flights.

Suggested Citation

  • Chia-Yu Chen, Fisher, 2007. "Passenger use intentions for electronic tickets on international flights," Journal of Air Transport Management, Elsevier, vol. 13(2), pages 110-115.
    • Handle: RePEc:eee:jaitra:v:13:y:2007:i:2:p:110-115
    DOI: 10.1016/j.jairtraman.2006.09.004
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    References listed on IDEAS

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    1. Ajzen, Icek, 1991. "The theory of planned behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 50(2), pages 179-211, December.
    2. Shirley Taylor & Peter A. Todd, 1995. "Understanding Information Technology Usage: A Test of Competing Models," Information Systems Research, INFORMS, vol. 6(2), pages 144-176, June.
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    Cited by:

    1. Crespo-Almendros, E. & Del Barrio-García, S., 2016. "Online airline ticket purchasing: Influence of online sales promotion type and Internet experience," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 23-34.
    2. Lin, Hsiu-Fen & Huang, Yi-Wen, 2015. "Using analytic network process to measure the determinants of low cost carriers purchase intentions: A comparison of potential and current customers," Journal of Air Transport Management, Elsevier, vol. 49(C), pages 9-16.

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