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Management of airline arrival performance before and after September 11, 2001 in US domestic markets

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  • Coy, Steven

Abstract

While an important aspect of airline service quality is on-time arrival performance, increasing on-time reliability while maximizing revenue and minimizing cost is a difficult challenge. This study uses publicly available data to critique the efforts of the top five US airlines to manage domestic on-time performance after the tragic events of September 11, 2001. The central question posed in this paper is whether the substantial improvement in airline on-time arrival performance after these events was due to identifiable improvement in airline scheduling and operations or to a large decline in scheduled flights.

Suggested Citation

  • Coy, Steven, 2005. "Management of airline arrival performance before and after September 11, 2001 in US domestic markets," Journal of Air Transport Management, Elsevier, vol. 11(4), pages 219-230.
    • Handle: RePEc:eee:jaitra:v:11:y:2005:i:4:p:219-230
    DOI: 10.1016/j.jairtraman.2004.11.005
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    References listed on IDEAS

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    1. Christopher Mayer & Todd Sinai, 2003. "Network Effects, Congestion Externalities, and Air Traffic Delays: Or Why Not All Delays Are Evil," American Economic Review, American Economic Association, vol. 93(4), pages 1194-1215, September.
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    Cited by:

    1. Sun, Long Long & Hu, Ya Peng & Zhu, Chen Ping, 2023. "Scaling invariance in domestic passenger flight delays in the United States," Physica A: Statistical Mechanics and its Applications, Elsevier, vol. 611(C).
    2. Coy, Steven, 2006. "A global model for estimating the block time of commercial passenger aircraft," Journal of Air Transport Management, Elsevier, vol. 12(6), pages 300-305.
    3. Bhadra, Dispasis, 2007. "Air Traffic Performance by Market Segments," Journal of the Transportation Research Forum, Transportation Research Forum, vol. 46(2).

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