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DeLone & McLean models of information system success: Critical meta-review and research directions

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  • Jeyaraj, Anand

Abstract

Considerable research has focused on information system success (ISS) over the years largely using the models proposed by DeLone and McLean (DM) in 1992 and 2003. Several relationships found in the DM models have been sporadically supported in empirical research although the complete DM models have not been consistently applied. Studies have also interchanged relationships in the 1992 and 2003 models, tested relationships between ISS dimensions unspecified in the DM models, and examined relationships between ISS dimensions and other factors. This study presents a critical meta-review of 53 studies using DM models published between 1992 and 2019, identifies the state of ISS research, and raises several directions for research.

Suggested Citation

  • Jeyaraj, Anand, 2020. "DeLone & McLean models of information system success: Critical meta-review and research directions," International Journal of Information Management, Elsevier, vol. 54(C).
    • Handle: RePEc:eee:ininma:v:54:y:2020:i:c:s0268401219316317
    DOI: 10.1016/j.ijinfomgt.2020.102139
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    Cited by:

    1. Xiaoxu Dong & Huawei Zhao & Tiancai Li, 2022. "The Role of Live-Streaming E-Commerce on Consumers’ Purchasing Intention regarding Green Agricultural Products," Sustainability, MDPI, vol. 14(7), pages 1-13, April.
    2. Bitrián, Paula & Buil, Isabel & Catalán, Sara & Merli, Dominik, 2024. "Gamification in workforce training: Improving employees’ self-efficacy and information security and data protection behaviours," Journal of Business Research, Elsevier, vol. 179(C).
    3. Ugur Bac, 2022. "Strategic Alignment of Management Information System Functions for Manufacturing and Service Industries with an F-MCGDM Model," Sustainability, MDPI, vol. 14(21), pages 1-24, November.
    4. Vesna Pavkovic & Drazena Gaspar & Mario Jadric, 2021. "Adaptation Of Delone And Mclean Model For Erp System Quality Evaluation," Economic Review: Journal of Economics and Business, University of Tuzla, Faculty of Economics, vol. 19(2), pages 37-52, November.
    5. Pu, Shuyi & Lam, Jasmine Siu Lee, 2023. "The benefits of blockchain for digital certificates: A multiple case study analysis," Technology in Society, Elsevier, vol. 72(C).
    6. Hsu, Chin-Lung & Lin, Judy Chuan-Chuan, 2023. "Understanding the user satisfaction and loyalty of customer service chatbots," Journal of Retailing and Consumer Services, Elsevier, vol. 71(C).

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