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Mobile technology identity and self-efficacy: Implications for the adoption of clinically supported mobile health apps

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  • Balapour, Ali
  • Reychav, Iris
  • Sabherwal, Rajiv
  • Azuri, Joseph

Abstract

Despite smartphone applications (apps) being key enablers of telemedicine, telehealth, and self-monitoring, adoption issues persist for mobile healthcare (mHealth) apps. This study diverged from the traditional adoption approach and drew on more innovative theories to predict the intentions of patients for adopting apps supported by clinics. More specifically, technology identity literature was explored to make this prediction and the study surveyed 292 patients who were seated in the waiting room of a local clinic. The results suggested that perceived mobile technology identity (MTI), perceived related IT experience, and perceived self-efficacy positively influences patients’ perceived intentions to adopt mHealth apps provided by clinics or hospitals. Furthermore, the results suggested that perceived related IT experience positively influences users perceived self-efficacy and perceived MTI. However, education was found to negatively influence patients’ perceived intentions to use mHealth apps. This study contributes to the growing literature on the use of these apps in trying to elevate the quality of patients’ lives. Moreover, there are implications for mHealth-app designers who are trying to make healthcare services accessible via smartphones.

Suggested Citation

  • Balapour, Ali & Reychav, Iris & Sabherwal, Rajiv & Azuri, Joseph, 2019. "Mobile technology identity and self-efficacy: Implications for the adoption of clinically supported mobile health apps," International Journal of Information Management, Elsevier, vol. 49(C), pages 58-68.
    • Handle: RePEc:eee:ininma:v:49:y:2019:i:c:p:58-68
    DOI: 10.1016/j.ijinfomgt.2019.03.005
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    Citations

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    Cited by:

    1. Qiang Wang & Min Su & Min Zhang & Rongrong Li, 2021. "Integrating Digital Technologies and Public Health to Fight Covid-19 Pandemic: Key Technologies, Applications, Challenges and Outlook of Digital Healthcare," IJERPH, MDPI, vol. 18(11), pages 1-50, June.
    2. Su-Chen(Cecilia) Lin & Mei-Chen Chuang & Chen-Yuan Huang & Chia-En Liu, 2023. "Nursing Staff’s Behavior Intention to Use Mobile Technology: An Exploratory Study Employing the UTAUT 2 Model," SAGE Open, , vol. 13(4), pages 21582440231, November.
    3. Sahid Susilo Nugroho & Widya Paramita, 2024. "Trust-building mechanism for promoting mobile payments' continued use by small businesses in a developing country: tackling the perceived risk issue," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(3), pages 936-945, September.
    4. Chakraborty, Debarun & Paul, Justin, 2023. "Healthcare apps’ purchase intention: A consumption values perspective," Technovation, Elsevier, vol. 120(C).
    5. Yan, Ruihe & Gong, Xiang, 2022. "Peer-to-peer accommodation platform affordance: Scale development and empirical investigation," Journal of Business Research, Elsevier, vol. 144(C), pages 922-938.
    6. Yadav, Rambalak & Giri, Arunangshu & Chatterjee, Satakshi, 2022. "Understanding the users' motivation and barriers in adopting healthcare apps: A mixed-method approach using behavioral reasoning theory," Technological Forecasting and Social Change, Elsevier, vol. 183(C).
    7. Davit Marikyan & Savvas Papagiannidis, 2024. "Exercising the “Right to Repair”: A Customer’s Perspective," Journal of Business Ethics, Springer, vol. 193(1), pages 35-61, August.
    8. Wu, Chuanhui & Zhou, Yusheng & Wang, Rui & Huang, Shijing & Yuan, Qinjian, 2022. "Understanding the Mechanism Between IT Identity, IT Mindfulness and Mobile Health Technology Continuance Intention: An Extended Expectation Confirmation Model," Technological Forecasting and Social Change, Elsevier, vol. 176(C).
    9. Alzahrani, Ahmed Ibrahim & Al-Samarraie, Hosam & Eldenfria, Atef & Dodoo, Joana Eva & Alalwan, Nasser, 2022. "Users’ intention to continue using mHealth services: A DEMATEL approach during the COVID-19 pandemic," Technology in Society, Elsevier, vol. 68(C).
    10. Najmul Hasan & Reajmin Sultana & Yukun Bao, 2022. "Re-Conceptualizing the Drivers Toward mHealth Adoption in a Least Developing Country: A Qualitative Exploration," SAGE Open, , vol. 12(2), pages 21582440221, April.
    11. Ong, Ardvin Kester S. & Kurata, Yoshiki B. & Castro, Sophia Alessandra D.G. & De Leon, Jeanne Paulene B. & Dela Rosa, Hazel V. & Tomines, Alex Patricia J., 2022. "Factors influencing the acceptance of telemedicine in the Philippines," Technology in Society, Elsevier, vol. 70(C).
    12. Galetsi, Panagiota & Katsaliaki, Korina & Kumar, Sameer, 2023. "Exploring benefits and ethical challenges in the rise of mHealth (mobile healthcare) technology for the common good: An analysis of mobile applications for health specialists," Technovation, Elsevier, vol. 121(C).
    13. Khairul Nazlin Kamaruzaman & Zuhal Hussein & Amily Fikry, 2023. "Factors Affecting Behavioural Intention to Use Mobile Health Applications among Obese People in Malaysia," European Journal of Business Science and Technology, Mendel University in Brno, Faculty of Business and Economics, vol. 9(1), pages 92-117.
    14. van der Waal, Nadine Elisa & de Wit, Jan & Bol, Nadine & Ebbers, Wolfgang & Hooft, Lotty & Metting, Esther & van der Laan, Laura Nynke, 2022. "Predictors of contact tracing app adoption: Integrating the UTAUT, HBM and contextual factors," Technology in Society, Elsevier, vol. 71(C).
    15. Vicente, María Rosalía, 2022. "ICT for healthy and active aging: The elderly as first and last movers," Telecommunications Policy, Elsevier, vol. 46(3).

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