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Adoption of O2O food delivery services in South Korea: The moderating role of moral obligation in meal preparation

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  • Roh, Minjung
  • Park, Kiwan

Abstract

Most studies on O2O services have focused solely on the technological merits of mobile applications, overlooking the role of the value systems that underlie people’s lifestyles.

Suggested Citation

  • Roh, Minjung & Park, Kiwan, 2019. "Adoption of O2O food delivery services in South Korea: The moderating role of moral obligation in meal preparation," International Journal of Information Management, Elsevier, vol. 47(C), pages 262-273.
    • Handle: RePEc:eee:ininma:v:47:y:2019:i:c:p:262-273
    DOI: 10.1016/j.ijinfomgt.2018.09.017
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    Citations

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    Cited by:

    1. Shuqair, Saleh & Costa Pinto, Diego & Cruz-Jesus, Frederico & Mattila, Anna S. & da Fonseca Guerreiro, Patricia & Kam Fung So, Kevin, 2022. "Can customer relationships backfire? How relationship norms shape moral obligation in cancelation behavior," Journal of Business Research, Elsevier, vol. 151(C), pages 463-472.
    2. Crivellari, Alessandro & Beinat, Euro & Caetano, Sandor & Seydoux, Arnaud & Cardoso, Thiago, 2022. "Multi-target CNN-LSTM regressor for predicting urban distribution of short-term food delivery demand," Journal of Business Research, Elsevier, vol. 144(C), pages 844-853.
    3. Meena, Purushottam & Kumar, Gopal, 2022. "Online food delivery companies' performance and consumers expectations during Covid-19: An investigation using machine learning approach," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
    4. Irena Antošová & Jana Stávková, 2023. "Changes in the intensity and impact of factors influencing consumer behaviour in the food market over time," Agricultural Economics, Czech Academy of Agricultural Sciences, vol. 69(9), pages 358-365.
    5. Sirui Li & Jing Su & Ying Liu & Xianwei Shi & Jie Wang & Michael D. Lepech, 2024. "Digital retailing practices for triggering physical retailers’ bounce-back and bounce-forward performance against a great shock: evidence from the COVID-19 pandemic," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-15, December.
    6. Jo, Hanseul & Shin, Jungwoo, 2024. "Evidence-based equilibrium analysis of two-sided market in food delivery industry," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
    7. Burlea-Schiopoiu, Adriana & Puiu, Silvia & Dinu, Adina, 2022. "The impact of food delivery applications on Romanian consumers’ behaviour during the COVID-19 pandemic," Socio-Economic Planning Sciences, Elsevier, vol. 82(PA).
    8. Shahzad, Khuram & Zhang, Qingyu & Zafar, Abaid Ullah & Ashfaq, Muhammad & Rehman, Shafique Ur, 2023. "The role of blockchain-enabled traceability, task technology fit, and user self-efficacy in mobile food delivery applications," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
    9. Wang, Mingliang & Gong, Shunlong & Liang, Luyu & Bai, Li & Weng, Zhenlin & Tang, Jin, 2023. "Norms triumph over self-interest! The role of perceived values and different norms on sustainable agricultural practices," Land Use Policy, Elsevier, vol. 129(C).
    10. Shah, Adnan Muhammad & Abbasi, Amir Zaib & Yan, Xiangbin, 2023. "Do online peer reviews stimulate diners’ continued log-in behavior: Investigating the role of emotions in the O2O meal delivery apps context," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
    11. Ding, Ye & Nayga Jr, Rodolfo M. & Zeng, Yinchu & Yang, Wei & Arielle Snell, Heather, 2022. "Consumers’ valuation of a live video feed in restaurant kitchens for online food delivery service," Food Policy, Elsevier, vol. 112(C).
    12. Uma Thevi Munikrishnan & Kun Huang & Abdullah Al Mamun & Naeem Hayat, 2023. "Perceived Risk, Trust, and Online Food Purchase Intention Among Malaysians," Business Perspectives and Research, , vol. 11(1), pages 28-43, January.
    13. Kaur, Puneet & Talwar, Shalini & Islam, Nazrul & Salo, Jari & Dhir, Amandeep, 2022. "The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps," Journal of Business Research, Elsevier, vol. 147(C), pages 142-157.
    14. Tsai, Pei-Hsuan, 2024. "Exploring consumer purchase intention in cross-boundary retail alliances with gamified OMO virtual-physical fusion services," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
    15. Dogra, Nikhil & Adil, Mohd & Sadiq, Mohd & Dash, Ganesh & Paul, Justin, 2023. "Unraveling customer repurchase intention in OFDL context: An investigation using a hybrid technique of SEM and fsQCA," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
    16. Shankar, Amit & Dhir, Amandeep & Talwar, Shalini & Islam, Nazrul & Sharma, Piyush, 2022. "Balancing food waste and sustainability goals in online food delivery: Towards a comprehensive conceptual framework," Technovation, Elsevier, vol. 117(C).
    17. Giachino, Chiara & Nirino, Niccolò & Leonidou, Erasmia & Glyptis, Loukas, 2023. "eSport in the digital era: Exploring the moderating role of perceived usefulness on financial behavioural aspects within reward-crowdfunding," Journal of Business Research, Elsevier, vol. 155(PB).

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