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The role of feedback in changing organizational routine: A case study of Haier, China

Author

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  • Chen, Jing (Elaine)
  • Ouyang, Tao Hua
  • Pan, Shan L.

Abstract

The ability to change organizational routines according to the need of organizational transformation is difficult to achieve, but increasingly vital for an organization to survive in a highly turbulent business environment. However, despite fruitful research on organizational routines, how routines evolve through feedback remains unclear. This study aims to investigate the role of feedback in routine changes by examining a case study of Haier, the largest home appliance manufacturer in the world. The findings of this case show that feedback of a routine plays a critical role in routine changes. It highlights that feedback helps an organization to make sense of its behavior patterns and evaluate these patterns properly, which enable the organizations to better initiate and advocate routine changes that are necessary for a successful organizational transformation. Further, this case shows the importance of leveraging IT in managing routine changes.

Suggested Citation

  • Chen, Jing (Elaine) & Ouyang, Tao Hua & Pan, Shan L., 2013. "The role of feedback in changing organizational routine: A case study of Haier, China," International Journal of Information Management, Elsevier, vol. 33(6), pages 971-974.
    • Handle: RePEc:eee:ininma:v:33:y:2013:i:6:p:971-974
    DOI: 10.1016/j.ijinfomgt.2013.09.002
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    References listed on IDEAS

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    1. Shan Pan & Gary Pan & Ming H. Hsieh, 2006. "A dual‐level analysis of the capability development process: A case study of TT&T," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 57(13), pages 1814-1829, November.
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    Cited by:

    1. Tang Yao & Yigang Wei & Jianhong Zhang & Yani Wang & Yunjiang Yu & Wenyang Huang, 2022. "What influences the urban sewage discharge in China? The effect of diversified factors on the urban sewage discharge in different regions of China," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 24(5), pages 6099-6135, May.
    2. Li, Mingwei & Jia, Suling & Du, Wenyu (Derek), 2019. "Fans as a source of extended innovation capabilities: A case study of Xiaomi Technology," International Journal of Information Management, Elsevier, vol. 44(C), pages 204-208.
    3. Ting Nie & Mi Tian & Hengrui Liang, 2021. "Relational Capital and Post-Traumatic Growth: The Role of Work Meaning," IJERPH, MDPI, vol. 18(14), pages 1-11, July.
    4. Ying, Wenchi & Pee, Loo Geok & Jia, Suling, 2018. "Social informatics of intelligent manufacturing ecosystems: A case study of KuteSmart," International Journal of Information Management, Elsevier, vol. 42(C), pages 102-105.

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