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The role of IT in achieving operational agility: A case study of Haier, China

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  • Huang, Pei-Ying
  • Ouyang, Tao Hua
  • Pan, Shan L.
  • Chou, Tzu-Chuan

Abstract

Operational agility has increasingly become essential for survival and prosperity for contemporary organizations. Given its significant role in a turbulent business environment, this concept has garnered considerable research attention over the past ten years. However, due to the complex nature of operational agility, how to achieve this important organizaitonal capability is still not clearly understood. Thus the present study attempts to open this black box through examing a case study of Haier, the largest household appliances producer in China. The findings of this case highlight the significant role played by IT leveraging competence in achieving operational agility. It shows that IT leveraging competence helps enhance firm's ability to process information in a turbulent business environment, which results in information processing efficiency and information processing effectiveness. With the enhancement in the ability to process information, the focal firm is capable to sense and respond to market changes more readily.

Suggested Citation

  • Huang, Pei-Ying & Ouyang, Tao Hua & Pan, Shan L. & Chou, Tzu-Chuan, 2012. "The role of IT in achieving operational agility: A case study of Haier, China," International Journal of Information Management, Elsevier, vol. 32(3), pages 294-298.
    • Handle: RePEc:eee:ininma:v:32:y:2012:i:3:p:294-298
    DOI: 10.1016/j.ijinfomgt.2012.02.001
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    References listed on IDEAS

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    1. Paul A. Pavlou & Omar A. El Sawy, 2006. "From IT Leveraging Competence to Competitive Advantage in Turbulent Environments: The Case of New Product Development," Information Systems Research, INFORMS, vol. 17(3), pages 198-227, September.
    2. Anne S. Tsui & Claudia Bird Schoonhoven & Marshall W. Meyer & Chung-Ming Lau & George T. Milkovich, 2004. "Organization and Management in the Midst of Societal Transformation: The People's Republic of China," Organization Science, INFORMS, vol. 15(2), pages 133-144, April.
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    Cited by:

    1. Aboobucker Ilmudeen, 2022. "Leveraging IT-enabled dynamic capabilities to shape business process agility and firm innovative capability: moderating role of turbulent environment," Review of Managerial Science, Springer, vol. 16(8), pages 2341-2379, November.
    2. Fawwaz Tawfiq Awamleh & Ala Nihad Bustami, 2022. "Examine the Mediating Role of the Information Technology Capabilities on the Relationship Between Artificial Intelligence and Competitive Advantage During the COVID-19 Pandemic," SAGE Open, , vol. 12(3), pages 21582440221, August.
    3. Liu, Sen & Chan, Felix T.S. & Yang, Junai & Niu, Ben, 2018. "Understanding the effect of cloud computing on organizational agility: An empirical examination," International Journal of Information Management, Elsevier, vol. 43(C), pages 98-111.

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