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Email overload: Exploring the moderating role of the perception of email as a ‘business critical’ tool

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  • Sumecki, David
  • Chipulu, Maxwell
  • Ojiako, Udechukwu

Abstract

The management of email remains a major challenge for organisations. In this article, we explore the extent of the perceptions of email as a business critical tool within an organisation and how the level of such perceptions may moderate the level of email overload experienced by individuals within the organisation. Data from a sample of 1100 employees of a multinational technology firm are analysed using multivariate techniques. The results suggest that without a clearly stated code of email practice within an organisation, there are likely to be large variations in what is perceived as ‘business-critical’ email and, as a result, a substantial amount of email generated within the organisation may not be ‘business-critical’, potentially increasing the level of ‘email-overload’ experienced by individuals within the organisation.

Suggested Citation

  • Sumecki, David & Chipulu, Maxwell & Ojiako, Udechukwu, 2011. "Email overload: Exploring the moderating role of the perception of email as a ‘business critical’ tool," International Journal of Information Management, Elsevier, vol. 31(5), pages 407-414.
    • Handle: RePEc:eee:ininma:v:31:y:2011:i:5:p:407-414
    DOI: 10.1016/j.ijinfomgt.2010.12.008
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    References listed on IDEAS

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    1. Burgess, Anthony & Jackson, Thomas & Edwards, Janet, 2005. "Email training significantly reduces email defects," International Journal of Information Management, Elsevier, vol. 25(1), pages 71-83.
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