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Factors affecting the adoption of Internet Banking in Hong Kong—implications for the banking sector

Author

Listed:
  • Yiu, Chi Shing
  • Grant, Kevin
  • Edgar, David

Abstract

The rapid development of Internet and Electronic Business has stimulated the banking and financial sectors towards encouraging customers to bank on-line. This paper explores the adoption of Internet Banking by retail customers in Hong Kong. The paper attempts to make sense of Internet Banking in Hong Kong from three angles: (i) the current adoption rate of Internet Banking; (ii) the influences of perceived usefulness, perceived ease of use, perceived risk and personal innovativeness in information technology and (iii) the potential impacts on the strategic activity of banking organisations operating in the Hong Kong market.

Suggested Citation

  • Yiu, Chi Shing & Grant, Kevin & Edgar, David, 2007. "Factors affecting the adoption of Internet Banking in Hong Kong—implications for the banking sector," International Journal of Information Management, Elsevier, vol. 27(5), pages 336-351.
    • Handle: RePEc:eee:ininma:v:27:y:2007:i:5:p:336-351
    DOI: 10.1016/j.ijinfomgt.2007.03.002
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    Cited by:

    1. Supreet Sandhu & Sangeeta Arora, 2022. "Customers' usage behaviour of e‐banking services: Interplay of electronic banking and traditional banking," International Journal of Finance & Economics, John Wiley & Sons, Ltd., vol. 27(2), pages 2169-2181, April.
    2. Ibrahim Mutambik, 2023. "Customer Experience in Open Banking and How It Affects Loyalty Intention: A Study from Saudi Arabia," Sustainability, MDPI, vol. 15(14), pages 1-20, July.
    3. Lin, Hsiu-Fen, 2011. "An empirical investigation of mobile banking adoption: The effect of innovation attributes and knowledge-based trust," International Journal of Information Management, Elsevier, vol. 31(3), pages 252-260.
    4. Sílvia Maria Correia de Jesus & José António Filipe, 2012. "Remote Channels as an Opportunity in Redesigning Portuguese Banks’ Business Model – an Empirical Study in Lisbon Metropolitan Area," International Journal of Finance, Insurance and Risk Management, International Journal of Finance, Insurance and Risk Management, vol. 2(4), pages 275-275.
    5. Mohamed Amr Sultan & Tomaž Kramberger & Mahmoud Barakat & Ahmed Hussein Ali, 2023. "Barriers to Applying Last-Mile Logistics in the Egyptian Market: An Extension of the Technology Acceptance Model," Sustainability, MDPI, vol. 15(17), pages 1-25, August.
    6. Ye Sang & Heeseung Yu & Eunkyoung Han, 2022. "Understanding the Barriers to Consumer Purchasing of Zero-Waste Products," Sustainability, MDPI, vol. 14(24), pages 1-20, December.
    7. Jiang, Qiqi & Tan, Chuan-Hoo & Phang, Chee Wei & Sutanto, Juliana & Wei, Kwok-Kee, 2013. "Understanding Chinese online users and their visits to websites: Application of Zipf's law," International Journal of Information Management, Elsevier, vol. 33(5), pages 752-763.
    8. Faten Baklouti & Fayçal Boukamcha, 2024. "Consumer resistance to internet banking services: implications for the innovation resistance theory," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(2), pages 364-376, June.
    9. Xiao Qian Wu & Ching Seng Yap & Poh Ling Ho, 2022. "Use of Digital Finance Platforms for Personal Finance Management in Rural China: Antecedents and Consequences," Journal of Electronic Commerce in Organizations (JECO), IGI Global, vol. 20(1), pages 1-22, January.
    10. Sharma, Sujeet Kumar & Sharma, Manisha, 2019. "Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation," International Journal of Information Management, Elsevier, vol. 44(C), pages 65-75.
    11. Goel, Pooja & Parayitam, Satyanarayana & Sharma, Anuj & Rana, Nripendra P. & Dwivedi, Yogesh K, 2022. "A moderated mediation model for e-impulse buying tendency, customer satisfaction and intention to continue e-shopping," Journal of Business Research, Elsevier, vol. 142(C), pages 1-16.
    12. Bindu K. Nambiar & Kartikeya Bolar, 2023. "Factors influencing customer preference of cardless technology over the card for cash withdrawals: an extended technology acceptance model," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 28(1), pages 58-73, March.
    13. Raghavendra Prasanna Kumar & Arindam Banerjee & Zahran Al-Salti & S. Ananda, 2024. "Technology acceptance model and customer engagement: mediating role of customer satisfaction," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(3), pages 1062-1076, September.
    14. Hsiao, Chun Hua & Yang, Chyan, 2011. "The intellectual development of the technology acceptance model: A co-citation analysis," International Journal of Information Management, Elsevier, vol. 31(2), pages 128-136.

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