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The effects of the online and offline purchase environment on consumer choice of familiar and unfamiliar brands

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  • Saini, Yvonne K.
  • Lynch, John G.

Abstract

We replicate and extend the work of Degeratu, Rangaswami, and Wu (2000) and Danaher, Wilson, and Davis (2003). Using econometric analyses of purchase behavior, both studies found a larger role of brands in purchases in online versus offline shopping environments. We use two controlled randomized experiments, eliminating certain alternative explanations for the prior findings, replicating those findings when offline shopping included sensory information, and showing the psychological mechanism for why familiar brands have a greater relative advantage online than offline. In a third experiment, we tried and failed to reverse the effect by using diagnostic online reviews.

Suggested Citation

  • Saini, Yvonne K. & Lynch, John G., 2016. "The effects of the online and offline purchase environment on consumer choice of familiar and unfamiliar brands," International Journal of Research in Marketing, Elsevier, vol. 33(3), pages 702-705.
    • Handle: RePEc:eee:ijrema:v:33:y:2016:i:3:p:702-705
    DOI: 10.1016/j.ijresmar.2016.02.003
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    References listed on IDEAS

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    1. Peter J. Danaher & Isaac W. Wilson & Robert A. Davis, 2003. "A Comparison of Online and Offline Consumer Brand Loyalty," Marketing Science, INFORMS, vol. 22(4), pages 461-476, February.
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    Cited by:

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    2. Bai, Yanzhuang & Li, Tingwu & Zheng, Chundong, 2022. "Is there any value in the online reviews of remedial satisfied customers? An empirical study in the hospitality industry," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
    3. Hult, G. Tomas M. & Sharma, Pratyush Nidhi & Morgeson, Forrest V. & Zhang, Yufei, 2019. "Antecedents and Consequences of Customer Satisfaction: Do They Differ Across Online and Offline Purchases?," Journal of Retailing, Elsevier, vol. 95(1), pages 10-23.
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    8. Mst. Samanta Nasrin & Ryo Sakiyama, 2022. "Impact of Brand Prominence on Customer Satisfaction: The Moderating Role of Online/Offline Environment," International Business Research, Canadian Center of Science and Education, vol. 15(4), pages 1-58, April.
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