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Quality management: The chief executive's perception and role

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  • Lascelles, David
  • Dale, Barrie

Abstract

This paper discusses the role and responsibility of the chief executive in the quality improvement process. Whilst chief executives recognise that, in their organisation, they have ultimate responsibility for quality management, many of them perceive quality to be a functional activity which can be delegated to a specialist; their role being limited to setting objectives and periodic involvement in the improvement process. It is also pointed out that a number of chief executives were unsure about the exact status of their organisation's quality management system. The paper identifies the factors of a successful quality improvement process and outlines the role the chief executive needs to play if the process is to be effective in the long-term.

Suggested Citation

  • Lascelles, David & Dale, Barrie, 1990. "Quality management: The chief executive's perception and role," European Management Journal, Elsevier, vol. 8(1), pages 67-75, March.
    • Handle: RePEc:eee:eurman:v:8:y:1990:i:1:p:67-75
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    Cited by:

    1. Kleanthis K. Katsaros & Athanasios N. Tsirikas & Christos S. Nicolaidis, 2015. "Firm performance: The role of CEOs' emotional and cognitive characteristics," International Journal of Business and Economic Sciences Applied Research (IJBESAR), International Hellenic University (IHU), Kavala Campus, Greece (formerly Eastern Macedonia and Thrace Institute of Technology - EMaTTech), vol. 8(1), pages 51-82, August.
    2. Papalazarou Ioannis & Tsoulfas Giannis T., 2018. "Principal Management Concepts in Greek Public Sector: Part I – The Common Assessment Framework," HOLISTICA – Journal of Business and Public Administration, Sciendo, vol. 9(1), pages 49-64, May.

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