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Building organizational commitment through cognitive and relational job crafting

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  • Noesgaard, Mette Strange
  • Jørgensen, Frances

Abstract

In this paper, we investigate the process by which organizational commitment is influenced by job crafting among knowledge workers. To address this aim, we conducted a longitudinal qualitative case study in a software solutions development firm in Denmark. The findings from the study suggest that relational and cognitive job crafting encourage affective, normative, and continuous commitment among knowledge workers, which ultimately has a positive influence on retention. The study also highlights the considerable overlap between different types of job crafting, with task job crafting appearing to be a precursor to relational and cognitive job crafting. This paper contributes to the job crafting literature by providing a process-focused account of how it engenders knowledge workers’ organizational commitment and to practice by suggesting how managers can support job crafting efforts to increase knowledge worker retention.

Suggested Citation

  • Noesgaard, Mette Strange & Jørgensen, Frances, 2024. "Building organizational commitment through cognitive and relational job crafting," European Management Journal, Elsevier, vol. 42(3), pages 348-357.
    • Handle: RePEc:eee:eurman:v:42:y:2024:i:3:p:348-357
    DOI: 10.1016/j.emj.2023.01.002
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