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Review of Services Science and possible application in rail maintenance

Author

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  • Macbeth, Douglas K.
  • de Opacua, Amaia Ibanez

Abstract

Summary This is the final article in the Services Science and Innovation series and the intention is to do two main tasks. In Part 1 we highlight some of the key messages that are captured in the expanding discussion of the management of services which constitute the majority of most developed countries' GDPs. In Part 2 we then test and apply some of those lessons to a practical and challenging situation in the rail maintenance sector. This draws on a collaborative two year research project and the continuing involvement of one of the authors as a participant observer in the sector. It is one of the main thrusts of this paper that the debate is often too polarised, offering rather artificially extreme views from a pure product or pure services standpoint.

Suggested Citation

  • Macbeth, Douglas K. & de Opacua, Amaia Ibanez, 2010. "Review of Services Science and possible application in rail maintenance," European Management Journal, Elsevier, vol. 28(1), pages 1-13, February.
    • Handle: RePEc:eee:eurman:v:28:y:2010:i:1:p:1-13
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    Cited by:

    1. Mar’atus Sholihah & Tatsuru Maezono & Yuya Mitake & Yoshiki Shimomura, 2020. "Formulating Service-Oriented Strategies for Servitization of Manufacturing Companies," Sustainability, MDPI, vol. 12(22), pages 1-30, November.
    2. Yao Chin Lin & Nhu-Hang Ha, 2015. "The Framework for KM Implementation in Product and Service Oriented SMEs: Evidence from Field Studies in Taiwan," Sustainability, MDPI, vol. 7(3), pages 1-21, March.

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